At a Glance
- Tasks: Deliver top-notch customer service and support showroom operations.
- Company: Join DW Burns, a respected independent builder’s merchant in the Southeast.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and staff discounts.
- Other info: Great training and career development opportunities await you!
- Why this job: Step into a management role and make a real impact in a supportive team.
- Qualifications: Experience in showroom or interiors, strong customer service skills, and leadership potential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lansbury
Company: DW Burns (Part of IBMG)
Job Type: Full‑Time (Permanent)
About Us
DW Burns is a respected independent builder’s merchant serving the Southeast, known for quality products and excellent customer service. As part of IBMG, the largest independent merchant group in the South of England, we combine local expertise with the strength of a national network. We’re expanding our team and looking for a reliable Assistant Showroom Manager to support our Lansbury showroom.
The Role
This is a great opportunity for someone with showroom, interiors, or trade counter experience who is ready to step into a management role. You’ll combine:
- Hands-on sales
- Customer service
- Leadership and operational support
Key Responsibilities
- Showroom & Sales
- Deliver excellent customer service to trade & retail customers
- Help customers with bathroom design, product selection & quotations
- Drive sales and support branch targets
- Build strong relationships with customers, installers & suppliers
- Manage enquiries, orders, and aftersales support
- Management Support
- Support the Branch Manager with daily operations
- Supervise and motivate staff in the manager’s absence
- Assist with training and development
- Maintain high standards of showroom presentation & merchandising
- Operations & Admin
- Process orders accurately and efficiently
- Manage stock, deliveries & supplier coordination
- Handle basic cashing-up, invoicing & admin tasks
- Ensure compliance with company procedures & health & safety
What We’re Looking For
- Experience in a bathroom showroom, interiors, or similar environment
- Strong customer service and sales skills
- Confident, friendly, and professional communication
- Well organised with the ability to manage multiple tasks
- Leadership potential with a proactive, problem-solving mindset
- Good IT skills (quoting systems & Microsoft Office)
Working Hours
- Monday: 8:00am – 5:00pm
- Tuesday: 8:00am – 5:00pm
- Wednesday: Day off
- Thursday: 8:00am – 5:00pm
- Friday: 8:00am – 5:00pm
- Saturday: 9:00am – 5:00pm
What We Offer
- Competitive salary
- Bonus opportunities
- Pension scheme & paid holidays
- Supportive team environment
- Training & career development
- Staff discount on products
- Employee Assistance Programme
- Perks membership (retail discounts)
Apply today and join us in delivering excellence in the Builders Merchant sector.
Assistant Showroom Manager employer: IBMG
At DW Burns, we pride ourselves on being a supportive and dynamic employer, offering a competitive salary and a range of benefits including a pension scheme, paid holidays, and staff discounts. Our Lansbury showroom fosters a collaborative work culture where employees are encouraged to grow through training and career development opportunities, making it an ideal place for those looking to advance in the plumbing and interiors sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Showroom Manager
✨Tip Number 1
Get to know the company inside out! Research DW Burns and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to showroom management and customer service. Think about examples from your past experiences that highlight your skills and how they align with the role of Assistant Showroom Manager.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Assistant Showroom Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant showroom or customer service experience to show us you're the right fit for the Assistant Showroom Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've excelled in similar roles, and don’t forget to mention your leadership potential!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and professional communication style shine through. It helps us get a sense of who you are beyond your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at IBMG
✨Know Your Products
Familiarise yourself with the products DW Burns offers, especially in the bathroom showroom sector. Being able to discuss specific items and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you resolved issues or went above and beyond for a customer, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Potential
Since the role involves supporting the Branch Manager and supervising staff, be ready to discuss your leadership experiences. Share instances where you've motivated a team or taken initiative, even if it was in a non-managerial position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Assistant Showroom Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
