User Researcher - Public Sector

Introduction

• At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We Offer

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your Role And Responsibilities
We are excited to announce that we are hiring an Experience Consultant in Research to join our dynamic team! You will collaborate with cross-functional teams to design and execute research methodologies that uncover user needs and preferences. Your role will involve supporting various research techniques to inform the development of engaging digital experiences across platforms such as web and mobile.
Responsibilities

• Assist in planning and executing research studies using ethnographic, generative, and quantitative methods.
• Conduct focus groups, surveys, and interviews to gather user insights.
• Support in the design and facilitation of workshops and co-creation sessions.
• Analyze research data, identifying patterns and trends to inform design decisions.
• Contribute to the creation of user personas, journey maps, and other research-based artifacts.

Preferred Education
Bachelor\’s Degree
Required Technical And Professional Expertise

• Experience as a User Researcher including documenting needs and running workshops / working sessions
• Strong communication skills and ability to work as part of a multidisciplinary team
• Familiarity with research methodologies and tools (e.g., user interviews, surveys, usability testing).
• Strong analytical and communication skills.
• Ability to work collaboratively in a cross-functional team.
• Passion for understanding user needs and behaviours.

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.
Preferred Technical And Professional Experience

• Experience working in public sectorBachelor\’s degree in a relevant field (e.g., Psychology, Sociology, Human-Computer Interaction).
• Basic knowledge of design tools (e.g., Sketch, Figma, Adobe XD).
• Experience with user research platforms (e.g., UserTesting, Optimal Workshop).
• Familiarity with qualitative and quantitative data analysis techniques.
• Background in user-centered design principles and methodologies.
• Experience with social media listening tools and data visualization software.