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For Companies At a Glance
- Tasks: Conduct user research to create engaging digital experiences across various platforms.
- Company: Join IBM CIC, a leader in tech innovation for public and private sectors.
- Benefits: Enjoy flexible working, 25 days holiday, training opportunities, and a supportive culture.
- Why this job: Make a real impact on public services while growing your career in a dynamic environment.
- Qualifications: Bachelor's degree and experience in user research with strong analytical skills required.
- Other info: Passionate candidates can thrive in a culture that values creativity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM CIC. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We Offer
- A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications.
- Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us.
- Feedback and checkpoints throughout the year.
- Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks.
- A culture where your ideas for growth and innovation are always welcome.
- Internal recognition programs for peer-to-peer appreciation as well as from manager to employees.
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
Your Role And Responsibilities
An Experience Consultant specializing in Research is responsible for conducting a range of methodologies to gather customer insights for creating engaging and interactive digital experiences, including web, mobile, and other digital platforms. These techniques may encompass ethnographic research, generative research, quantitative research, workshops, secondary research, surveys, focus groups, social listening, prototyping, usability, and accessibility testing. The role requires interpreting and analysing research data, extracting valuable insights, and applying analytical skills and technical or statistical backgrounds to uncover user needs and behaviours. Ultimately, the Experience Consultant in Research plays a crucial role in shaping brand experiences and communications that resonate with target audiences.
Required Technical and Professional Expertise
- Conduct user research using both qualitative and quantitative methods including interviews, surveys, usability testing, and analytics analysis.
- Employ user-centered design methodologies to inform design decisions, focusing on empathy, iterative design, and evidence-based practices.
- Develop and implement strategies to identify and document user needs, pain points, and expectations.
- Design and maintain user personas, user journey maps, and experience trackers to visualize and communicate user insights effectively.
- Collaborate with cross-functional teams, including designers, developers, product managers, and stakeholders, to ensure user needs are considered at all stages of the development process.
- Conduct heuristic evaluations and cognitive walkthroughs to improve interface design and user flow.
- Stay abreast of emerging trends and best practices in user research and user-centered design.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Experience in user research, preferably within the public sector.
- Proven experience with user-centered design methodologies and their application in a professional setting.
- Strong analytical skills to interpret research findings and translate them into actionable insights.
- Excellent communication and presentation skills to effectively share findings with diverse audiences.
- Proficiency with research tools and techniques such as A/B testing, card sorting, and contextual inquiry.
This role requires a candidate who is passionate about understanding human behaviour and how to leverage those insights to create meaningful, effective, and accessible digital solutions for the public sector. If you’re a detail-oriented, empathetic, and analytically skilled professional looking to make a significant impact on public services through user research, we encourage you to apply.
Preferred Technical And Professional Experience
- Certified Professional in User Experience by the International Association of UX Professionals (UXPA).
- Certification in User Research by a reputable organisation.
- Google Analytics Individual Qualification (GAIQ) certification.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
User Researcher employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Familiarise yourself with user research methodologies. Since the role requires a mix of qualitative and quantitative methods, brush up on techniques like usability testing and surveys. Being able to discuss these confidently in an interview will show your expertise.
✨Tip Number 2
Network with professionals in the field. Attend user experience meetups or webinars to connect with others who work in user research. This can provide insights into the industry and may even lead to referrals for the position.
✨Tip Number 3
Stay updated on the latest trends in user research and user-centered design. Follow relevant blogs, podcasts, or social media accounts to gather fresh ideas and demonstrate your passion for the field during interviews.
✨Tip Number 4
Prepare to showcase your analytical skills. Be ready to discuss how you've interpreted research findings in past roles and how those insights led to actionable changes. This will highlight your ability to make a meaningful impact in the role.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research and user-centered design methodologies. Use specific examples that demonstrate your analytical skills and ability to interpret research findings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for understanding human behaviour and how it informs digital solutions. Mention your familiarity with various research methods and your commitment to improving public services through user research.
Showcase Relevant Skills: Clearly outline your proficiency with research tools and techniques such as A/B testing and usability testing. Highlight any certifications you have, like the Certified Professional in User Experience or Google Analytics Individual Qualification.
Prepare for Potential Interviews: Anticipate questions related to your experience with user research methodologies and your approach to collaborating with cross-functional teams. Be ready to discuss how you've applied insights from research to inform design decisions.
How to prepare for a job interview at IBM
✨Showcase Your Research Skills
Be prepared to discuss your experience with various user research methodologies. Highlight specific projects where you employed qualitative and quantitative methods, such as interviews or usability testing, and explain how these contributed to the final product.
✨Demonstrate Empathy and User-Centric Thinking
IBM values a user-centered design approach. During the interview, share examples of how you've put users at the heart of your design decisions. Discuss how you identified user needs and pain points, and how this influenced your work.
✨Prepare for Technical Questions
Expect questions about your proficiency with research tools and techniques. Brush up on A/B testing, card sorting, and contextual inquiry, and be ready to explain how you've used these in past roles to derive insights.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice summarising your findings and insights in a clear and engaging manner. Be ready to present your research outcomes and how they can impact design decisions to a diverse audience.
