At a Glance
- Tasks: Support day-to-day operations, resolve technical issues, and ensure smooth service delivery.
- Company: Join IBM Consulting UK FutureNow, a leader in hybrid cloud and AI.
- Benefits: Flexible working, 25 days holiday, private medical cover, and continuous learning opportunities.
- Other info: Collaborative environment with excellent career growth and support for work-life balance.
- Why this job: Gain hands-on experience with cutting-edge tech and work on impactful projects from day one.
- Qualifications: Bachelor's degree and solid understanding of databases, operating systems, and programming languages.
The predicted salary is between 30000 - 40000 € per year.
At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands-on experience with cutting-edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high-profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in-demand skills development, and long-term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
We Offer:
- Tools and policies to support your work‑life balance: flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Your Role And Responsibilities:
We are looking for a Technical Support Professional to join our team in an L1.5 capacity. In this role, you will support day‑to‑day production operations, resolve technical issues, and ensure efficient incident, change, and problem management. You will work closely with experienced colleagues, gaining exposure to complex environments while contributing to stable and reliable service delivery.
Responsibilities:
- Perform and manage basic to moderately complex production support activities, including incident, change, and problem management.
- Monitor production processes and identify, troubleshoot, and resolve issues.
- Escalate more complex incidents or problems to L2 or L3 teams in line with ITIL processes.
- Use tools such as Netcool, ServiceNow, PowerShell, SQL, Oracle, and SolarWinds to investigate and resolve technical issues.
- Collaborate with cross‑functional teams to support smooth integration and delivery of technical solutions.
Preferred Education:
- Bachelor's Degree.
Required Technical And Professional Expertise:
- Solid understanding of database management, various operating systems, and multiple programming languages.
- Proficiency in using Netcool, SNOW, PowerShell, SQL, Oracle, and Solarwinds tools.
- Excellent problem‑solving and communication skills.
- Ability to work independently and learn from senior team members.
- Familiarity with the ITIL framework.
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred Technical And Professional Experience:
- Knowledge of virtualization technologies (VMware, Hyper‑V).
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Experience with network diagnostics and troubleshooting.
- Understanding of network protocols and standards.
Technical Support - 24x7 employer: IBM
At IBM Consulting UK FutureNow, we pride ourselves on being an exceptional employer that champions innovation and professional growth. Our flexible and inclusive work culture fosters collaboration with industry leaders while providing extensive benefits such as generous leave policies, comprehensive health coverage, and continuous learning opportunities. Join us to make a meaningful impact in a dynamic environment where your unique contributions are valued and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - 24x7
✨Tip Number 1
Network like a pro! Reach out to current employees at IBM Consulting through LinkedIn or industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about tools like Netcool, ServiceNow, and SQL. We want to see that you can handle the tech side of things!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to think on your feet and resolve challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at IBM Consulting.
We think you need these skills to ace Technical Support - 24x7
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support role. Highlight relevant experience with tools like Netcool, ServiceNow, and any programming languages you know. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how your background makes you a great fit for our team. Keep it concise but engaging—show us your personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you'll find all the info you need about the role and our company culture there!
How to prepare for a job interview at IBM
✨Know Your Tech Tools
Familiarise yourself with the tools mentioned in the job description, like Netcool, ServiceNow, and PowerShell. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Brush Up on ITIL Processes
Since the role involves incident, change, and problem management, make sure you understand the ITIL framework. Be prepared to discuss how you've applied these principles in past experiences or how you would approach them in this role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, ongoing projects, or the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
