At a Glance
- Tasks: Transform customer challenges into innovative solutions with cutting-edge technology.
- Company: Join IBM Software, a leader in AI-powered, cloud-native solutions.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with dynamic teams and excellent career advancement opportunities.
- Why this job: Make a real impact by helping customers achieve their goals with HashiCorp solutions.
- Qualifications: 3+ years in technical pre-sales or sales engineering, strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your Role And Responsibilities
The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp, an IBM Company. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.
Role
As a Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes.
In this role you will be expected to:
- Serve as Trusted Advisor: Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
- Exhibit Strong Communication Skills: Influence decisions through effective presentations, demos, technical engagements, and workshops.
- Understand the Customer’s Journey: Guide customers through a value realization journey aligned to their strategic priorities.
- Prove Business Value: Demonstrate the business value of HashiCorp solutions in solving the customer’s business problems.
- Contribute to Customer Success: Participate in activities such as customer QBRs, cadence calls, and advanced roadmap sessions.
- Drive Expansion and Adoption: Seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
- Partner with Cross-Functional Teams: Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering.
- Provide Authoritative Guidance: Offer authoritative guidance on DevOps concepts and technologies.
- Maintain Technology Expertise: Establish and maintain a deep understanding of the HashiCorp portfolio and competitive landscape.
Required Technical And Professional Expertise
- 3+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience.
- Technical Expertise: Proficiency in concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
- Customer Engagement: Proven experience with implementing/designing software products or solutions in large and dynamic enterprise companies.
- Communication Skills: Excellent verbal and written communication skills.
- Problem‑Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
- Collaboration: Experience working well in a highly dynamic team environment.
- Travel: Ability to travel as needed, with domestic and occasional international travel required.
Preferred Technical And Professional Experience
- Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
- Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
- Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
Solutions Engineer - Hashicorp employer: IBM
At IBM, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for Solutions Engineers. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages curiosity and creativity. Located in a dynamic tech hub, our team enjoys the unique advantage of working with cutting-edge AI-powered solutions while contributing to meaningful customer outcomes.
