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- Tasks: Lead research to uncover user insights and design engaging digital experiences.
- Company: Join IBM Consulting, a leader in hybrid cloud and AI solutions.
- Benefits: Enjoy flexible working, 25 days holiday, and comprehensive health coverage.
- Other info: Thrive in an inclusive environment that values curiosity and innovation.
- Why this job: Make a real impact on high-profile projects while growing your skills.
- Qualifications: Familiarity with research methodologies and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands-on experience with cutting-edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high-profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in-demand skills development, and long-term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
Benefits
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Your role and responsibilities
We are seeking an Experience Consultant in Research to lead research efforts that uncover user insights and inform the design of engaging digital experiences. Your role will involve overseeing research projects, managing stakeholder expectations, and ensuring the delivery of actionable insights that drive product development and user experience improvements.
Responsibilities
- Lead the planning, execution, and analysis of research studies, including ethnographic, generative, and quantitative methods.
- Design and facilitate workshops, focus groups, and co-creation sessions to generate user-centric solutions.
- Analyze research data, creating reports and presentations that effectively communicate findings.
- Collaborate with designers, developers, and product managers to integrate user insights into the design process.
- Mentor junior researchers, providing guidance and feedback on their work.
Education
Required education: None
Preferred education: Bachelor's Degree
Required technical and professional expertise
- Exposure to Research Methodologies: Familiarity with various research techniques, including ethnographic research, generative research, quantitative research, workshops, and surveys to gather customer insights for digital experiences.
- Analytical Skills: Experience working with data analysis tools and techniques to interpret and extract valuable insights from research data.
- Statistical Background: Exposure to statistical concepts and methods to uncover user needs and behaviours.
- Usability Testing: Experience with usability and accessibility testing to validate design decisions and identify areas for improvement.
- Social Listening Tools: Familiarity with social listening tools and techniques to gather insights on customer behaviours and preferences.
Preferred technical and professional experience
- Prototyping Techniques: Exposure to prototyping methods and tools to create interactive digital experiences.
- Familiarity with design thinking principles and human-centred design approaches.
- Third-Party Research: Experience working with third-party research vendors and integrating external research findings into project work.
- Focus Group Facilitation: Exposure to facilitating focus groups and gathering insights from group discussions to inform experience development.
About the Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration.
Your Life at IBM
In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organisations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other relevant job details
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Service Designer - Public Sector employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Public Sector
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those at IBM or similar companies. Attend industry events, webinars, and meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your research projects and design work. Use platforms like LinkedIn to share your insights and experiences, making it easier for recruiters to see what you bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and user research. Think about how your past experiences align with the role at IBM and be ready to discuss them confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at IBM.
We think you need these skills to ace Service Designer - Public Sector
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with research methodologies and user-centric design, as these are key to what we’re looking for!
Showcase Your Skills: Don’t just list your skills—give examples! Whether it’s leading workshops or analysing research data, we want to see how you’ve applied your expertise in real-world situations.
Be Authentic: Let your personality shine through! We value curiosity and uniqueness, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at IBM
✨Know Your Research Methodologies
Make sure you brush up on various research techniques like ethnographic and quantitative methods. Be ready to discuss how you've applied these in past projects, as this will show your familiarity with the tools and approaches that are crucial for the role.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analysis tools. Bring examples of how you've interpreted research data to extract valuable insights. This will demonstrate your ability to turn data into actionable recommendations, which is key for a Service Designer.
✨Engage in Design Thinking
Familiarise yourself with design thinking principles and human-centred design approaches. During the interview, be ready to share how you've used these methodologies to create user-centric solutions, as this aligns perfectly with what the company values.
✨Be Ready to Collaborate
Collaboration is at the heart of this role. Think of examples where you've worked closely with designers, developers, or product managers. Highlight how you integrated user insights into the design process, showcasing your teamwork skills and ability to drive exceptional outcomes.