At a Glance
- Tasks: Lead the design of end-to-end enterprise experiences and facilitate client workshops.
- Company: Join IBM Consulting UK FutureNow, a leader in hybrid cloud and AI.
- Benefits: Flexible working, 25 days holiday, private medical cover, and continuous learning support.
- Other info: Passion for service design and continuous improvement is essential.
- Why this job: Shape impactful user experiences and grow your career in a dynamic environment.
- Qualifications: 1-2 years in service design, strong research skills, and excellent communication.
The predicted salary is between 35000 - 45000 € per year.
At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands-on experience with cutting-edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high-profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in-demand skills development, and long-term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
We Offer:
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Your Role And Responsibilities:
We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.
Responsibilities:
- Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
- Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
- Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
- Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
- Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyse findings to inform strategic initiatives, define key UX and organizational measurements, and design. Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
Preferred Education: Bachelor's Degree
Required Technical And Professional Expertise:
- 1-2 years proven experience in service design and methodologies.
- Experience of working with/ delivering for external clients.
- Strong research and analysis skills.
- Excellent communication and interpersonal skills.
- Ability to work well in a team and adapt to changing priorities.
To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred Technical And Professional Experience:
- Experience with user research methods and tools.
- Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
- Knowledge of UX design principles and practices.
- Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
- Passion for service design and continuous improvement.
Service Designer - GDS/UCD employer: IBM
At IBM Consulting UK FutureNow, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our flexible and inclusive work culture fosters collaboration with industry leaders while providing extensive benefits such as generous leave policies, comprehensive health coverage, and continuous learning opportunities. Join us to not only advance your career in service design but also to make a meaningful impact in a supportive environment that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - GDS/UCD
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make it visually appealing and easy to navigate—first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your problem-solving skills and adaptability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Service Designer - GDS/UCD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in service design and methodologies, and don’t forget to mention any relevant projects that showcase your skills!
Show Off Your Research Skills:Since this role values strong research and analysis skills, include examples of how you've used user research methods in past projects. This will help us see your ability to generate insights and inform strategic initiatives.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements without getting lost in long paragraphs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IBM
✨Know Your Service Design Frameworks
Familiarise yourself with service design frameworks like the Double Diamond or those from the Service Design Network. Be ready to discuss how you've applied these in your previous roles, as this will show your depth of knowledge and practical experience.
✨Showcase Your Research Skills
Prepare to talk about specific user research methods you've used and the insights gained from them. Bring examples of how these insights influenced design decisions or strategic initiatives, as this demonstrates your analytical skills and ability to drive outcomes.
✨Communicate Clearly and Effectively
Practice articulating your thoughts on complex design concepts in a clear and concise manner. Good communication is key in this role, especially when collaborating with stakeholders, so be prepared to demonstrate your interpersonal skills during the interview.
✨Bring Your Passion for Continuous Improvement
Express your enthusiasm for service design and continuous improvement throughout the interview. Share examples of how you've sought feedback and iterated on designs, as this will resonate well with the company's values of curiosity and reinvention.
