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- Tasks: Lead the design of user-centered enterprise experiences and conduct interactive workshops with clients.
- Company: Join IBM CIC, a leader in tech innovation, working with top public and private sector clients.
- Benefits: Enjoy flexible working, 25 days holiday, training opportunities, and a supportive work-life balance.
- Why this job: Be part of a culture that values creativity, growth, and making a meaningful impact.
- Qualifications: 1-2 years in service design, strong communication skills, and a passion for user research.
- Other info: Open to all backgrounds; must have the right to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Designer role at IBM.
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We Offer
- Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
- Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
- Feedback and checkpoints throughout the year
- Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
- A culture where your ideas for growth and innovation are always welcome
- Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
- More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
Your Role and Responsibilities
We are excited to welcome a dedicated Service Designer, whether Junior or Mid-Level, to join our innovative team. This individual will spearhead the creation of holistic, user-centered enterprise experiences, ensuring seamless integration and delivery across diverse user types, technologies, and channels.
- End-to-End Service Design: Lead the design of comprehensive, user-centered enterprise experiences, ensuring seamless transitions and consistent delivery across various user types, technologies, and channels.
- Workshop Facilitation: Conduct interactive workshops with clients to foster a shared understanding of the end-to-end service landscape by orchestrating the sequence of events that span technology, human interaction, and digital platforms.
- User Research Collaboration: Work closely with research team members to translate research findings into actionable insights for stakeholders, guiding strategic initiatives and the wider roadmap.
- Performance Metrics Definition: Define key UX and organizational KPIs to track and validate the initiative\’s contribution to both user satisfaction and business success.
- Design Artifact Creation: Produce detailed design artifacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
- Cross-Disciplinary Mapping: Map out the end-to-end, front-to-back experience by illustrating the orchestration of events at the intersection of technology, business, and design.
- Team Contribution: Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees.
- Insights Generation & Strategic Initiative: Generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design intuitive solutions.
- Professional Growth: Grow and excel in a supportive and inclusive work environment that values continuous learning and development.
Preferred Education
Bachelor\’s Degree
Required Technical And Professional Expertise
- Experience in Service Design: 1-2 years of proven experience in service design and related methodologies.
- Client Delivery: Demonstrated experience of working with or delivering for external clients.
- Research & Analysis: Strong skills in conducting research and analysis to inform design decisions.
- Communication & Interpersonal Skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
- Team Adaptability: Capability to work collaboratively within a team and adapt to evolving priorities.
As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
Preferred Technical And Professional Experience
- User Research: Experience with user research methods and tools to better understand and address user needs.
- Service Design Frameworks: Familiarity with recognized service design frameworks such as the Double Diamond or principles from the Service Design Network.
- UX Design Knowledge: Understanding of UX design principles and practices to ensure user-centricity in service design.
- Visual Design Tools: Proficiency with visual design tools like Sketch, Figma, or Adobe XD for creating detailed design artifacts.
- Passion for Service Design: An unwavering enthusiasm for service design and a commitment to continuous improvement.
Candidates who possess these preferred skills will stand out in their applications. However, we remain open to considering applicants at all levels, focusing on potential and willingness to learn and grow with us. To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Design, Art/Creative, and Information Technology
Industries
- IT Services and IT Consulting
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Service Designer employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the latest service design frameworks, such as the Double Diamond model. This knowledge will not only help you in interviews but also demonstrate your commitment to the field and your ability to apply recognised methodologies.
✨Tip Number 2
Engage with the service design community by attending workshops or webinars. Networking with professionals in the field can provide valuable insights and may even lead to referrals for the role at IBM CIC.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully applied user research methods. Highlighting your experience in translating research findings into actionable insights will showcase your ability to contribute effectively to the team.
✨Tip Number 4
Demonstrate your passion for service design by sharing examples of how you've continuously improved processes or user experiences in previous roles. This will resonate well with IBM's culture of innovation and growth.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, user research, and client delivery. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and your understanding of IBM's values. Mention how your background aligns with the role and how you can contribute to their innovative team.
Showcase Your Skills: In your application, emphasise your familiarity with service design frameworks and visual design tools. Provide examples of projects where you've successfully applied these skills to enhance user experiences.
Highlight Continuous Learning: Demonstrate your commitment to professional growth by mentioning any relevant training, certifications, or workshops you've attended. This shows your eagerness to learn and adapt in a fast-paced environment.
How to prepare for a job interview at IBM
✨Showcase Your Service Design Experience
Be prepared to discuss your previous experience in service design. Highlight specific projects where you led the design of user-centred experiences, and explain how you ensured seamless integration across various technologies and channels.
✨Demonstrate Your Research Skills
Since user research is crucial for this role, come equipped with examples of how you've conducted research and analysis. Discuss how you translated findings into actionable insights that informed design decisions and strategic initiatives.
✨Prepare for Workshop Facilitation Scenarios
Expect to be asked about your experience in conducting workshops. Prepare to share how you fostered collaboration among stakeholders and facilitated discussions that led to a shared understanding of service landscapes.
✨Express Your Passion for Continuous Improvement
Convey your enthusiasm for service design and your commitment to continuous learning. Share any relevant courses, certifications, or personal projects that demonstrate your dedication to improving your skills and knowledge in the field.
