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- Tasks: Design user journeys and blueprints to enhance overall experiences.
- Company: Join a dynamic team focused on innovative service design.
- Benefits: Collaborate in an agile environment with opportunities for growth.
- Why this job: Shape impactful user experiences while working with diverse teams.
- Qualifications: Must have the right to work in the UK and security clearance.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Service Designer to join an agile team. The role will involve:
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Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
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Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
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Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
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Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
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Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
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Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
Required technical and professional expertise
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent.
In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government.
The role will involve:
-
Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
-
Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
-
Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
-
Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
-
Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
-
Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.
Service Designer employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarize yourself with service design methodologies and frameworks. Understanding tools like journey mapping, service blueprints, and user personas will help you demonstrate your expertise during discussions with our team.
✨Tip Number 2
Showcase your experience in collaborating with cross-functional teams. Highlight any past projects where you've worked closely with technology, business, and design to create a seamless user experience.
✨Tip Number 3
Prepare to discuss how you've used user research to inform your design decisions. Being able to articulate your process for gathering insights and translating them into actionable design strategies will set you apart.
✨Tip Number 4
Demonstrate your understanding of the UK government context. Familiarity with public sector challenges and how service design can address them will show that you're not just a designer, but a strategic thinker aligned with our mission.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of a Service Designer. Highlight your experience in designing user journeys, blueprints, and roadmaps in your application.
Showcase Relevant Experience: In your CV and cover letter, provide specific examples of past projects where you facilitated end-to-end experiences or collaborated with User Researchers. Use metrics to demonstrate the impact of your work.
Tailor Your Application: Customize your application materials to reflect the language and values mentioned in the job description. Emphasize your ability to embed design practices within organizations and your understanding of the intersection of technology, business, and design.
Proofread and Submit: Before submitting your application, carefully proofread all documents for clarity and professionalism. Ensure that you meet the eligibility criteria, including residency and security clearance requirements.
How to prepare for a job interview at IBM
✨Understand the User Journey
Make sure you can articulate how you would design concept journeys and blueprints. Be prepared to discuss specific examples from your past work that demonstrate your ability to elevate user experiences beyond just the product or service.
✨Showcase Your Collaborative Skills
Since the role involves working closely with User Researchers and stakeholders, highlight your experience in facilitating collective understanding. Share instances where you successfully mapped out end-to-end experiences and how you engaged different teams in the process.
✨Communicate Research Insights Effectively
Prepare to discuss how you analyze and communicate research findings. Think of examples where your insights helped frame a problem or informed a strategic roadmap. Being able to convey complex information clearly is key.
✨Demonstrate Your Design Practice Embedding Experience
Talk about your experience embedding design practices within organizations. Provide examples of how you've created sustainable approaches to meet user needs and how this has impacted the overall design process.
