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- Tasks: Lead incident management and support while mentoring junior staff in a dynamic tech environment.
- Company: A leading tech firm dedicated to innovation and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in the public sector while developing your leadership skills.
- Qualifications: Deep technical knowledge and experience with monitoring tools like Netcool and SQL.
- Other info: Join a supportive team where every idea is valued and career growth is encouraged.
The predicted salary is between 42000 - 84000 £ per year.
A leading tech firm is seeking a Senior Technical Support Professional in Hursley, UK. This role involves advanced production support, where you'll lead incident and change management, collaborate with stakeholders, and mentor junior staff.
You should possess deep technical knowledge, experience with monitoring tools like Netcool and SQL, and exceptional leadership skills.
We're committed to fostering an inclusive work environment where all ideas are valued.
Senior Tech Support Engineer L2 — Public Sector Impact employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Support Engineer L2 — Public Sector Impact
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with monitoring tools like Netcool and SQL. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on demonstrating your leadership skills and how you handle incident management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Tech Support Engineer L2 — Public Sector Impact
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with advanced production support and tools like Netcool and SQL. We want to see how your skills align with the role, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your leadership skills can make a difference. Remember, we value all ideas, so let your personality come through!
Showcase Your Mentoring Experience: Since mentoring junior staff is part of the gig, share examples of how you've supported others in their development. We love seeing candidates who are not just tech-savvy but also great team players!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at IBM
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around monitoring tools like Netcool and SQL. Be ready to discuss specific scenarios where you've used these tools effectively in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've mentored junior staff or led a team through a challenging incident. This will demonstrate your capability to take charge in the role.
✨Understand Incident and Change Management
Familiarise yourself with best practices in incident and change management. Be prepared to discuss how you would handle various situations, as this is a key part of the job. Use real-life examples to illustrate your approach.
✨Emphasise Collaboration
Since the role involves working closely with stakeholders, think about how you can showcase your collaborative skills. Prepare to talk about projects where teamwork was essential and how you contributed to achieving common goals.
