At a Glance
- Tasks: Design and deliver exceptional services in the healthcare sector, focusing on user experience.
- Company: Join IBM, a leader in innovation and diversity.
- Benefits: Flexible working, generous holiday, health cover, and support for work-life balance.
- Other info: Opportunity to influence change and grow in a dynamic environment.
- Why this job: Make a real difference in healthcare by enhancing user experiences and mentoring future designers.
- Qualifications: Extensive service design experience and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for Service Designers to join us on our mission to design and deliver excellent services for our clients. We’re seeking passion for understanding people and placing the human experience at the heart of all decision‑making. You will help define the capabilities needed to realize services that meet the needs of users and employees in thoughtful and innovative ways.
Responsibilities
- Define and implement service design strategies and methodologies across multiple projects and initiatives.
- Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider roadmap.
- Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
- Facilitate collective understanding of the end‑to‑end, front‑to‑back experience by mapping the orchestration of events at the intersection of technology, business, and design.
- Mentor and guide junior designers, fostering a culture of continuous growth and improvement.
Required Technical and Professional Expertise
- Extensive experience in service design and methodologies.
- Exceptional analysis and communication skills.
- Strong strategic thinking and problem‑solving abilities.
- Ability to influence stakeholders at all levels and drive organizational change.
- Proven experience in leading service design initiatives and projects.
Preferred Technical and Professional Experience
- Experience with user research methods and tools.
- Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
- Knowledge of UX design principles and practices.
- Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
- Passion for service design and continuous improvement.
Pre‑employment Screening & Security
This role is subject to pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NSV) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Equal Employment Opportunity
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Benefits
Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme. More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Senior Service Designer - Healthcare Sector employer: IBM
At IBM, we pride ourselves on being an exceptional employer in the healthcare sector, offering a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through mentorship opportunities and a range of benefits designed to support work-life balance, including flexible working arrangements and generous leave policies. Join us in our mission to enhance user experiences while enjoying a supportive environment that values diversity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer - Healthcare Sector
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at IBM for a Senior Service Designer - Healthcare Sector, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like IBM before they go live!
We think you need these skills to ace Senior Service Designer - Healthcare Sector
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer - Healthcare Sector at IBM, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work IBM does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to IBM. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at IBM.
How to prepare for a job interview at IBM
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with IBM, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. IBM might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at IBM!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what IBM is looking for.
