Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage complex technical services engagements while fostering team growth.
- Company: Join IBM, a leader in innovation and digital transformation.
- Benefits: Enjoy competitive salary, continuous learning, and a supportive culture.
- Why this job: Make a real impact by driving innovation and building trusted client relationships.
- Qualifications: 5-10 years in technology services delivery with strong leadership skills.
- Other info: Dynamic role with opportunities for career advancement and global collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
The Practice Manager role in IBM Technology Expert Labs is a senior delivery and people leader responsible for the successful execution and growth of a portfolio of complex, client facing technical services engagements. This role balances delivery excellence, people leadership, and business growth, while serving as a trusted advisor to clients and internal stakeholders. The Delivery Manager owns end‑to‑end accountability for delivery outcomes, financial performance, team health, and client satisfaction, while actively contributing to revenue growth, pipeline development, and account expansion across the Expert Labs portfolio. Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.
Key Responsibilities
- Portfolio & Delivery Leadership: Own the end-to-end delivery of a portfolio of concurrent technical services engagements, ensuring delivery commitments are met for scope, schedule, quality, and financial outcomes. Establish and enforce delivery governance, risk management, and escalation frameworks aligned to IBM standards. Monitor and manage portfolio level KPIs including revenue, margin, utilization, forecast accuracy, delivery health, and client satisfaction. Identify delivery risks early and lead cross functional recovery efforts as required. Serve as the primary delivery escalation point for executive-level client and IBM stakeholders.
- People & Talent Leadership: Lead, coach, and performance manage a team of technical professionals and leads. Enable career growth, skill development, and succession planning aligned to IBM’s talent and leadership frameworks. Foster a high performing, inclusive, and accountable delivery culture. Partner with Practice Leaders and Resource Managers on workforce planning, staffing strategy, and skills alignment.
- Client Leadership & Stakeholder Management: Build and maintain strong executive level relationships with clients and IBM leadership. Act as a trusted advisor, aligning technical delivery outcomes with client business objectives. Lead client facing governance forums including steering committees and executive reviews. Ensure consistent delivery quality and client experience across the portfolio.
- Business Development & Growth: Actively contribute to revenue growth and pipeline development for Expert Labs services. Partner with Sales, Client Partners, and Solution Architects to identify, shape, and close new opportunities. Support and/or lead proposal development, delivery scoping, estimates, and Statements of Work (SOWs). Drive account expansion through delivery excellence, client advocacy, and identification of follow-on opportunities.
- Financial & Operational Accountability: Own delivery financials, including forecasting, revenue recognition, margin optimization, and cost management. Ensure compliance with IBM financial controls, risk management, and contractual obligations. Drive continuous improvement across delivery processes, tools, and methods. Contribute to Expert Labs and PMO initiatives to scale delivery maturity and operational excellence.
Required Professional & Technical Expertise
- Proven experience leading technology services delivery in a consulting or professional services environment (5-10 years experience).
- Demonstrated success managing delivery portfolios, people, and financial outcomes (5-10 years experience).
- Strong knowledge of delivery methodologies (Agile, hybrid, or iterative) and service delivery governance.
- Experience partnering with Sales and Account teams to support business development and revenue growth.
- Excellent executive communication, stakeholder management, and decision making skills.
- Ability to lead in a matrixed, global, and high accountability environment.
- Problem Solving: Anticipate, create and define innovative and visionary concepts in strategic environment.
Preferred Technical And Professional Experience
- Experience delivering IBM or enterprise scale technology solutions (Cloud, Infrastructure, Data, Automation, Security).
- Prior experience leading large, distributed teams across multiple clients.
- Experience operating at a program, portfolio, or practice leadership level.
- PMP, PMI-ACP, SAFe, or equivalent delivery certification.
- Bilingual (fluent in both English and French) - preferred.
Practice Manager in Markham employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager in Markham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Practice Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in leading technology services delivery. Share specific examples of how you've managed portfolios and driven client satisfaction.
✨Tip Number 3
Be prepared for interviews! Research IBM's culture and values, and think about how your experience aligns with their focus on innovation and collaboration. Practice answering common interview questions related to delivery excellence and team leadership.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you through the application process. Plus, it shows you're genuinely interested in joining our team at IBM Global Sales. Don’t miss out!
We think you need these skills to ace Practice Manager in Markham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Practice Manager role. Highlight your experience in leading technology services delivery and managing portfolios, as this will show us you understand what we're looking for.
Showcase Your People Skills: Since this role involves a lot of people leadership, don’t forget to mention your coaching and performance management experiences. We want to see how you’ve fostered high-performing teams and built strong relationships with clients.
Demonstrate Your Problem-Solving Skills: In your application, give examples of how you've anticipated challenges and created innovative solutions in previous roles. This will help us see your strategic thinking and ability to lead in complex environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at IBM
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio of technical services you'll be managing. Familiarise yourself with IBM's delivery methodologies and how they align with client needs. This will help you demonstrate your capability to own end-to-end delivery and manage financial outcomes.
✨Showcase Your People Leadership Skills
Be prepared to discuss your experience in leading and coaching teams. Share specific examples of how you've fostered a high-performing culture and enabled career growth for your team members. This is crucial as the role requires strong people leadership alongside technical expertise.
✨Demonstrate Client Relationship Management
Think of instances where you've built strong relationships with clients and stakeholders. Highlight your ability to act as a trusted advisor and how you've aligned technical delivery with business objectives. This will show that you can maintain executive-level relationships effectively.
✨Prepare for Business Development Discussions
Since the role involves contributing to revenue growth, be ready to talk about your experience in identifying and closing new opportunities. Discuss how you've partnered with sales teams and contributed to proposal development. This will illustrate your understanding of the business side of the role.
