At a Glance
- Tasks: Deliver expert configuration and ongoing maintenance of the ServiceNow platform.
- Company: Join a team supporting IBM's public sector account with a focus on IT service management.
- Benefits: Work closely with clients and external partners to ensure successful ServiceNow deployments.
- Other info: This role requires SC clearance and may involve pre-employment screening.
- Why this job: Play a key role in enhancing IT service management capabilities within the public sector.
- Qualifications: Extensive hands-on experience in ServiceNow development and configuration is required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a skilled ServiceNow Technical Consultant to join our team supporting IBM and their public sector account. In this role, you will be responsible for delivering expert configuration, ongoing maintenance, and strategic guidance across the ServiceNow platform. As a ServiceNow Technical Consultant, you will act as a trusted advisor, driving successful implementations and building strong relationships with stakeholders. Join us and play a key role in the success of our ServiceNow programmes within the public sector. If you are passionate about helping organisations maximise their IT service management capabilities, we would be excited to hear from you.
Responsibilities:
- Lead the development of a tailored ServiceNow strategy that balances value and effort while aligning to ITIL processes.
- Prepare cost‑benefit models and support solution design, including effort estimation and costing.
- Configure and maintain ServiceNow modules, with a focus on ITSM, ITOM, Incident, Problem, Change, and Release Management.
- Deliver training and support to users, ensuring a smooth transition to the ServiceNow platform.
- Work closely with IBM teams, clients, and external partners to coordinate the successful deployment of ServiceNow solutions.
Preferred Education: Bachelor's Degree
Required Technical And Professional Expertise:
- Extensive hands‑on experience in advanced ServiceNow development, configuration, and customisation, including scripting, Glide API, Flow Designer, IntegrationHub, and custom app development.
- Certified ServiceNow Architect and Implementation Specialist.
- Proven ability to design and implement end‑to‑end ServiceNow solutions aligned to platform best practices and ITIL processes.
- Strong technical expertise across ITOM (Discovery, Service Mapping, Event Management), ITSM (Incident, Problem, Change, CMDB), IRM/GRC, and HRSD, including integrations and workflow automation.
- Excellent communication and leadership skills, with the ability to engage effectively with clients and technical teams.
- Capable of working independently and managing multiple projects simultaneously.
Additional Requirements: This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred Technical And Professional Experience:
- Knowledge of core web technologies such as XML, HTML, and web services, along with key technical components including LDAP, VPN, and SSL.
- Experience working within Agile and Scrum delivery frameworks.
- Familiarity with DevOps practices and related tooling for automation and continuous delivery.
- Understanding of major cloud platforms, including AWS, Azure, or Google Cloud.
Desirable Certifications:
- ServiceNow Implementation Specialist certifications (e.g., ITSM, ITOM, HRSD, IRM).
- ServiceNow Developer Certification.
- Cloud certifications such as AWS Practitioner, Azure Fundamentals, or Google Cloud Digital Leader.
- Agile or Scrum certifications (Scrum Master, AgilePM).
ServiceNow Technical Consultant - SC Clearance Required in Manchester employer: IBM
This position is based in the UK, working with IBM on public sector projects. The team values strong relationships with stakeholders and aims to maximise IT service management capabilities. Employees benefit from engaging in strategic guidance and tailored ServiceNow strategies.
