ServiceNow Sr. Developer in Manchester

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for innovative and valuable companies. You will deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge are foundational to success here. You’ll be encouraged to reinvent yourself, focusing on skills in demand in an ever-changing market. You’ll work with diverse teams to develop creative solutions that impact a wide network of clients, who may be at their site or at one of our CIC or IBM locations. Our culture centres on long-term career growth and development opportunities in an environment that respects your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry-recognised certifications
• Regular and frequent promotion opportunities to help you drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies, processes and Employee Champion networks
• A culture where ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as manager-to-employee recognition
• Tools and policies to support work-life balance, including flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and a maternity returners scheme
• Additional traditional benefits, such as 25 days holiday (plus public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan with a company contribution of 5% of base salary

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), delivering deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities:

We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships. Join our team and contribute to the success of our ServiceNow implementations. If you’re passionate about helping organizations maximise their IT service management capabilities, we’d love to hear from you.

Responsibilities:

• Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes
• Prepare cost-benefit models and contribute to solution design, including effort estimation and costing
• Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management
• Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform
• Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions

Qualifications:

Required education: None

Preferred education: Bachelor's Degree

Required technical and professional expertise:

• Extensive experience in ServiceNow development, configuration, and customization
• Proven track record in implementing ServiceNow processes and best practices
• Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD
• Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams
• Ability to work independently and manage multiple projects concurrently

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, including eligibility for The Security Check (SC) or Developed Vetting (DV).

Preferred technical and professional experience:

• Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL)
• Experience with Agile and Scrum methodologies
• Familiarity with DevOps practices and tools
• Understanding of cloud platforms (AWS, Azure, Google Cloud)

About business unit:

IBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through collaboration. We believe in technology responsibly used to help people, partners and the planet.

Your life @ IBM:

In a world where technology never stands still, dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, define what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career. You’ll be encouraged to be courageous and experiment daily, with continuous trust and support in an environment where everyone can thrive regardless of background. Our IBMers are growth-minded, curious, open to feedback and learning new information and skills to transform themselves and our company. They provide ongoing feedback to help other IBMers grow, and collaborate with colleagues to drive exceptional outcomes for our customers. The courage to make critical decisions daily is essential to IBM becoming the catalyst for progress, embracing challenges with available resources and an outcome-focused approach.

Are you ready to be an IBMer?

About IBM:

IBM’s greatest invention is the IBMer. We believe that through intelligence, reason, and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are one of the world’s largest corporate and technology consulting employers, with many Fortune 500 companies relying on the IBM Cloud to run their business. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by law. IBM is committed to fair employment practices regarding citizenship and immigration status.

Other relevant job details:

IBM supports flexible working patterns where possible. If you are interested in flexible working, please talk to our recruitment team to see if this is possible in the current environment.