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For Companies At a Glance
- Tasks: Design and deliver innovative services that enhance user experiences across various projects.
- Company: Join IBM CIC, a leader in tech solutions for diverse industries.
- Benefits: Enjoy flexible working, 25 days holiday, and professional development opportunities.
- Why this job: Make a real impact by shaping services that drive meaningful change for clients.
- Qualifications: Experience in service design methodologies and user research is a plus.
- Other info: Embrace a culture of diversity, innovation, and continuous growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC allows you to work with leading professionals across multiple industries, improve the hybrid cloud and AI journey for innovative companies, and deliver solutions that drive meaningful business change. Curiosity, a constant quest for knowledge, and the opportunity to reinvent yourself are foundations for success here. You will collaborate with diverse teams, create creative solutions that impact a wide network of clients, and enjoy long‑term career growth in an environment that embraces your unique skills.
We Offer
- Many training opportunities from classroom to e‑learning, mentoring and coaching programs, and the chance to gain industry‑recognized certifications.
- Regular promotion opportunities to help you advance your career.
- Feedback and checkpoints throughout the year.
- Diversity & Inclusion as an essential component of our culture.
- A culture that welcomes your ideas for growth and innovation.
- Internal recognition programs for peer‑to‑peer appreciation and manager‑to‑employee acknowledgement.
- Tools and policies that support work‑life balance: flexible working, sabbatical programs, paid paternity and maternity leave, and an innovative maternity returners scheme.
- Traditional benefits: 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance, and a group personal pension plan (5 % of your base salary paid monthly).
Your Role And Responsibilities
We’re looking for Service Designers to join our mission to design and deliver excellent services for our clients. You will help define the capabilities needed to realize services that meet the needs of users and employees in thoughtful and innovative ways.
Responsibilities
- Define and implement service design strategies and methodologies across multiple projects and initiatives.
- Collaborate with user research to demonstrate and communicate insights to stakeholders, shaping strategic initiatives and the roadmap.
- Design concept journeys, blueprints, and roadmaps that elevate the user experience beyond individual products or services.
- Facilitate a collective understanding of the end‑to‑end, front‑to‑back experience by mapping orchestration of events at the intersection of technology, business, and design.
- Mentor and guide junior designers, fostering continuous growth and improvement.
To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and expertise in visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.
Preferred Education
Bachelor’s Degree
Required Technical And Professional Expertise
- Proficiency in service design methodologies and frameworks (e.g., Double Diamond, IDEO Viable Product Method).
- Ability to design and document service journeys, touchpoints, and interactions.
- Experience conducting user research, including interviews, surveys, and usability testing.
- Strong analytical skills to interpret research findings and translate them into actionable recommendations.
- Proficiency in creating wireframes, prototypes, and visual designs for digital and physical touchpoints.
- Familiarity with design tools (e.g., Sketch, Figma, Adobe XD) and design principles.
- Excellent communication and interpersonal skills for collaboration with cross‑functional teams.
- Strong strategic thinking and problem‑solving abilities.
- Ability to influence stakeholders at all levels and drive organizational change.
- Proven experience leading service design initiatives and projects.
Preferred Technical And Professional Experience
- Experience with user research methods and tools.
- Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
- Knowledge of UX design principles and practices.
- Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
- Passion for service design and continuous improvement.
As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, to be eligible for this role, you must have the valid right to work in the UK, be a resident of the UK with continuous residence for the last 10 years, and be able to hold or gain a UK government security clearance. Unfortunately, we do not offer visa sponsorship and have no future plans to do so.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology
Industries: IT Services and IT Consulting
Location: Manchester, England, United Kingdom
Service Designer - GDS in Manchester employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - GDS in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IBM CIC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your service design projects. Make sure it showcases your user research methods and visual design tools – this is your chance to shine!
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating your design process and how you’ve tackled challenges in past projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to tailor your submission to highlight how your skills align with the role of Service Designer at IBM CIC.
We think you need these skills to ace Service Designer - GDS in Manchester
Some tips for your application 🫡
Show Your Passion for Service Design: When you're writing your application, let your enthusiasm for service design shine through! Share specific examples of projects or experiences that highlight your love for creating innovative solutions and improving user experiences.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your proficiency in service design methodologies and any relevant tools you've used, like Sketch or Figma, to show us you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We want to understand your journey and how it aligns with our mission without getting lost in complex terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at IBM
✨Know Your Service Design Frameworks
Familiarise yourself with key service design methodologies like the Double Diamond and IDEO Viable Product Method. Be ready to discuss how you've applied these frameworks in past projects, as this will show your depth of knowledge and practical experience.
✨Showcase Your User Research Skills
Prepare examples of user research you've conducted, including interviews and usability testing. Highlight how your findings influenced design decisions and improved user experiences, as this aligns perfectly with the role's focus on user-centric design.
✨Communicate Clearly and Collaboratively
Practice articulating your ideas and design concepts clearly. Since collaboration is key in this role, demonstrate your ability to work with cross-functional teams by sharing examples of successful teamwork and how you’ve influenced stakeholders.
✨Emphasise Continuous Improvement
Express your passion for service design and continuous improvement during the interview. Share specific instances where you've sought feedback, iterated on designs, or mentored others, showcasing your commitment to growth and innovation in the field.
