Payroll Support Consultant in Manchester

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands‑on experience with cutting‑edge technologies, and deliver solutions that create real business impact.

We offer tools and policies to support your work‑life balance, including flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme. Traditional benefits such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group pension plan through salary sacrifice.

In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), delivering deep technical and industry expertise to a wide range of public and private sector clients worldwide.

Your role and responsibilities:

• Manage incidents, service requests and problem investigations for customers.
• Deliver enhancements in line with the internal Change Management process.
• Participate in an on‑call rota for major incidents during some weekends and bank holidays.
• Perform root cause analysis, apply fixes and manage issues through to full resolution.
• Mentor team members to support their development in Oracle Cloud (Fusion).
• Manage customer expectations throughout the lifecycle of issues and changes.
• Work directly with customers to identify, analyse and document business requirements.
• Support the design of technical solutions and ensure the use of best‑practice tools, methods and templates.
• Oversee and manage Oracle Service Requests (SRs), ensuring progress is monitored and escalated when needed.
• Build and maintain strong relationships with internal stakeholders and external customers.
• Proactively identify system enhancements and provide process work‑around recommendations.
• Fully document all developed solutions.
• Support customers through testing phases.
• Keep up to date with Oracle Payroll roadmap developments, new features and system releases.
• Attend internal and external meetings and complete agreed actions in a timely manner.

Required education: None

Preferred education: Bachelor’s Degree

Required technical and professional expertise:

• Strong knowledge across Oracle HCM modules with deep expertise in Oracle Cloud Payroll.
• Confident in updating fast formulas.
• Competent in building new elements within Oracle Fusion.
• Positive, proactive and customer‑focused attitude.
• Strong sense of ownership and accountability.
• Ability to manage multiple deliverables effectively.
• Well‑organised and structured working style.
• Tenacity and resilience in overcoming challenges and completing tasks.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Strong analytical and problem‑solving skills.
• Excellent customer and relationship management abilities.

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, potentially including The Security Check (SC) or Developed Vetting (DV).

Preferred technical and professional experience:

• Knowledge and experience of Oracle Cloud Time & Labour (OTL).
• Background in HR or Payroll.
• Experience with ITIL processes including Incident, Problem, Change and Release Management.
• Project management experience.
• Experience in process improvement.

Equal‑Opportunity Statement: IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neuro‑divergence, age, or other characteristics protected by law. IBM is also committed to compliance with fair employment practices regarding citizenship and immigration status.

Other relevant job details: IBM allows flexible working patterns. If you are interested in a flexible working arrangement, please discuss it with our recruitment team to find out if it is possible in the current working environment.