User Experience Designer - Public Sector in London

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands‑on experience with cutting‑edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high‑profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in-demand skills development, and long‑term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

Benefits

• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

Role and Responsibilities

We are looking for a User Experience Designer to support the creation of clear, accessible, and user‑centred digital services across the public sector. Working as part of a multidisciplinary team, you will help shape intuitive interfaces, improve user journeys, and ensure that services meet the needs of citizens and stakeholders. You will be involved in research, wireframing, prototyping, and usability testing, contributing to the design of impactful and inclusive user experiences.

• Work with product managers, developers, researchers, and other stakeholders to understand user needs and define design requirements.
• Produce wireframes, prototypes, and visual mockups to support new features and service enhancements.
• Conduct usability testing and analyse user feedback to guide iterative improvements.
• Support the refinement of existing user journeys, interfaces, and interaction patterns.
• Keep informed about design best practices, accessibility standards, and emerging tools and techniques relevant to public‑sector digital services.

Required Education

None

Preferred Education

Bachelor's Degree

Required Technical and Professional Expertise

• Portfolio showcasing UX design work, including wireframes, prototypes, and mockups.
• Familiarity with design tools such as Sketch, Figma, or Adobe XD.
• Strong understanding of user‑centered design principles.
• Excellent communication and collaboration skills.
• Ability to work in a fast‑paced, agile development environment.

Preferred Technical and Professional Experience

• Experience with front‑end development languages (HTML, CSS, JavaScript).
• Knowledge of accessibility standards (WCAG).
• Familiarity with design systems and pattern libraries.
• Background in human‑computer interaction or a related field.
• Experience with user research methods.

Security Screening

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, including eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Employment Equality Statement

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.