At a Glance
- Tasks: Deliver innovative ServiceNow solutions for impactful public-sector projects.
- Company: Join IBM Consulting UK FutureNow, a leader in hybrid cloud and AI.
- Benefits: Enjoy flexible working, 25 days holiday, and comprehensive health coverage.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference while developing your skills with cutting-edge technology.
- Qualifications: Experience with ServiceNow implementations and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands-on experience with cutting-edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high-profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in-demand skills development, and long-term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
We offer:
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Your role and responsibilities:
- Gather and translate business requirements into ServiceNow solutions, user stories and functional designs.
- Configure and implement ServiceNow applications, workflows, automation and integrations.
- Advise clients on ServiceNow best practices, platform capabilities and process improvement.
- Support the full delivery lifecycle, including design, configuration, testing, deployment and post-go-live support.
- Work collaboratively with architects, developers and delivery teams to deliver high-quality solutions.
- Facilitate client workshops and communicate effectively with technical and non-technical stakeholders.
- Support Agile delivery, including sprint planning, backlog refinement, reviews and retrospectives.
- Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements.
- Maintain clear technical and functional documentation and support knowledge transfer.
- Promote a configuration-first approach and minimise unnecessary customisation.
- Contribute to continuous improvement, platform upgrades and ServiceNow transformation programmes.
- Maintain and comply with UK SC Security Clearance requirements when working on sensitive public-sector projects.
Required technical and professional expertise:
- Proven experience delivering ServiceNow implementations, configurations and enhancements in enterprise environments.
- Strong knowledge of ServiceNow platform capabilities, workflows, automation and integrations.
- Experience translating business and technical requirements into ServiceNow solutions and functional designs.
- Understanding of ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.
- Experience working with ServiceNow modules and applications relevant to client requirements.
- Strong stakeholder management and communication skills, with the ability to work with technical and non-technical audiences.
- Experience working within Agile delivery environments and multidisciplinary teams.
- Understanding of ServiceNow development and configuration best practices, including a configuration-first approach.
- Experience with testing, deployment, troubleshooting and ongoing platform support.
- Strong analytical and problem-solving skills with a focus on delivering practical, scalable solutions.
- Experience working in UK public-sector or highly regulated environments is highly desirable.
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred technical and professional experience:
- Experience delivering ServiceNow solutions within UK public-sector, government or highly regulated environments.
- Experience across multiple ServiceNow modules, particularly ITSM, ITOM, CSM, HRSD or SPM.
- Experience with ServiceNow integrations, APIs, data migration and third-party systems.
- Knowledge of ServiceNow scripting, including JavaScript, Flow Designer and IntegrationHub.
- Experience supporting ServiceNow platform upgrades, releases and continuous improvement.
- Strong understanding of ITIL practices and service management principles.
- Experience working with enterprise architecture, security, governance and technical assurance processes.
- Ability to lead client workshops and provide ServiceNow consultancy and recommendations.
- Experience working within large-scale transformation programmes and multidisciplinary delivery teams.
- Knowledge of ServiceNow development standards, application lifecycle management and best-practice configuration.
- Experience with Agile, Scrum or DevOps delivery methodologies.
Desirable Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - ITOM
- ServiceNow Certified Implementation Specialist - CSM
- ITIL 4 Foundation
- ServiceNow Certified Technical Architect (CTA)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
ServiceNow Package Consultant - SC Clearance Required in London employer: IBM
IBM is an exceptional employer for a Senior AI Data Scientist, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on mentorship and professional growth, employees are encouraged to develop their skills while working on impactful AI projects that serve both public and private sectors. The flexible hybrid work model in the UK further enhances work-life balance, making IBM a desirable place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Package Consultant - SC Clearance Required in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IBM values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IBM might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IBM!
✨Direct Apply to IBM
Let's not forget to apply directly through the IBM website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Package Consultant - SC Clearance Required in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IBM.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IBM. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IBM
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
