At a Glance
- Tasks: Design user-centred services that make a real difference in the public sector.
- Company: Join IBM, a leader in creating diverse and inclusive work environments.
- Benefits: Enjoy flexible working, generous holiday, and comprehensive health coverage.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Shape impactful services while collaborating with talented teams and innovative thinkers.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
We are seeking an experienced Service Designer to help shape and improve end-to-end services across the public sector. You will work closely with multidisciplinary teams to understand user needs, map complex service ecosystems, and design services that deliver clear value for citizens, staff, and stakeholders.
Responsibilities
- Plan and facilitate workshops that build a shared understanding of end-to-end services, mapping how people, processes, technology, and channels interact.
- Work with user researchers to interpret and communicate research findings, ensuring insights inform service strategy and delivery.
- Define meaningful service, user experience, and organisational measures to track performance and demonstrate positive outcomes.
- Create service design artefacts such as service blueprints, journey maps, concept models, and roadmaps to guide delivery teams and stakeholders.
- Help teams understand the full service landscape by illustrating how events, interactions, and touchpoints connect across technology, business operations, and user needs.
This role offers the opportunity to shape services that have real impact across the public sector. If you are passionate about designing clear, accessible, and user-centred services, we encourage you to apply.
Required experience
- Hands‑on experience in service design and associated methodologies.
- Experience collaborating with or delivering work for external clients.
- Strong analytical and research capabilities.
- Confident communicator with excellent interpersonal skills.
- Able to work effectively within a team and adapt to shifting priorities.
Desirable skills
- Experience with user research methods and tools.
- Familiarity with established service design frameworks.
- Understanding of UX design principles.
- Experience using visual design or prototyping tools.
Security
This role is subject to pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional Personal Security Controls referred to as National Security Vetting (NSV) may apply, including eligibility for The Security Check (SC) or Developed Vetting (DV).
Benefits
Flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme. 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group pension plan through salary sacrifice.
Equal Opportunity
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Service Designer - Public Sector in London employer: IBM
At IBM, we pride ourselves on being an exceptional employer, particularly for our Service Designer role in the public sector. Our commitment to flexible working arrangements, comprehensive benefits including generous leave policies and private medical cover, and a culture that fosters diversity and inclusion make us a standout choice for professionals seeking meaningful work that impacts citizens and communities. With ample opportunities for personal and professional growth, you will be part of a collaborative team dedicated to designing user-centred services that truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to people in the public sector or service design field. Attend events, join online forums, and connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects. Include case studies that demonstrate your process and the impact of your work. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can showcase your experience with user research and collaboration. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Designer - Public Sector in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design, especially in the public sector. We want to see how your skills align with our mission to create user-centred services.
Showcase Your Process:When detailing your experience, don’t just list your roles. We love to see how you’ve approached service design projects, from planning workshops to creating service blueprints. Share your thought process and the impact of your work!
Highlight Collaboration Skills:Since you'll be working with multidisciplinary teams, emphasise your teamwork and communication skills. We’re looking for someone who can effectively collaborate and adapt to shifting priorities, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IBM
✨Know Your Service Design Frameworks
Familiarise yourself with established service design frameworks before the interview. Be ready to discuss how you've applied these methodologies in your previous roles, especially in public sector projects. This shows you understand the landscape and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and research capabilities. Think about specific instances where your insights led to improved service delivery or user experience. This will demonstrate your ability to interpret data and translate it into actionable strategies.
✨Communicate Clearly and Confidently
As a confident communicator, practice articulating your thoughts on complex service ecosystems. Use clear language to explain how different elements interact within a service. This will help the interviewers see your interpersonal skills in action and your ability to convey ideas effectively.
✨Bring Your Visual Aids
If possible, bring along some service design artefacts like journey maps or service blueprints you've created. This not only showcases your practical experience but also gives you a tangible way to discuss your design process and the value it brings to users and stakeholders.
