At a Glance
- Tasks: Design user-friendly digital services that make a difference for citizens.
- Company: Join IBM, a leader in creating inclusive public sector experiences.
- Benefits: Enjoy flexible working, generous leave, and comprehensive health coverage.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Shape impactful user experiences and enhance public services for everyone.
- Qualifications: Showcase your UX design skills with a strong portfolio and collaboration abilities.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Work with product managers, developers, researchers, and other stakeholders to understand user needs and define design requirements.
- Produce wireframes, prototypes, and visual mockups to support new features and service enhancements.
- Conduct usability testing and analyse user feedback to guide iterative improvements.
- Support the refinement of existing user journeys, interfaces, and interaction patterns.
- Keep informed about design best practices, accessibility standards, and emerging tools and techniques relevant to public-sector digital services.
About the role
We are looking for a User Experience Designer to support the creation of clear, accessible, and user-centred digital services across the public sector. Working as part of a multidisciplinary team, you will help shape intuitive interfaces, improve user journeys, and ensure that services meet the needs of citizens and stakeholders. You will be involved in research, wireframing, prototyping, and usability testing, contributing to the design of impactful and inclusive user experiences.
Required technical and professional expertise
- Portfolio showcasing UX design work, including wireframes, prototypes, and mockups.
- Familiarity with design tools such as Sketch, Figma, or Adobe XD.
- Strong understanding of user-centered design principles.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, agile development environment.
This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, including meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred technical and professional experience
- Experience with front-end development languages (HTML, CSS, JavaScript).
- Knowledge of accessibility standards (WCAG).
- Familiarity with design systems and pattern libraries.
- Background in human-computer interaction or a related field.
- Experience with user research methods.
Benefits
- Tools and policies to support your work-life balance such as flexible working approaches, sabbatical programs, paid paternity leave, maternity leave, and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Public Sector UX Designer: Shape Citizen-Centric Experiences in London employer: IBM
At IBM, we pride ourselves on being an excellent employer, particularly for our Public Sector UX Designer role. Our commitment to work-life balance is reflected in our flexible working policies, generous leave options, and comprehensive benefits package, including private medical cover and a group pension plan. We foster a collaborative and inclusive work culture that encourages professional growth and innovation, making it an ideal environment for those looking to make a meaningful impact in public sector digital services.
StudySmarter Expert Advice🤫
We think this is how you could land Public Sector UX Designer: Shape Citizen-Centric Experiences in London
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector UX design space on LinkedIn or at local meetups. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date with your best wireframes, prototypes, and mockups. We want to see your design process, so include case studies that highlight your user-centred approach.
✨Tip Number 3
Practice your interview skills! Prepare for common UX design questions and be ready to discuss your design decisions. We recommend doing mock interviews with friends or using online platforms to get feedback.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Public Sector UX Designer: Shape Citizen-Centric Experiences in London
Some tips for your application 🫡
Showcase Your Portfolio:Make sure to include a solid portfolio that highlights your UX design work. We want to see your wireframes, prototypes, and mockups in action, so pick your best pieces that demonstrate your skills and creativity.
Tailor Your Application:When applying, take the time to tailor your application to the role. Highlight your experience with user-centred design principles and any relevant tools like Sketch or Figma. This shows us you’re genuinely interested in the position!
Communicate Clearly:Your written communication is key! Make sure your application is clear and concise. We love seeing candidates who can articulate their thoughts well, especially when it comes to collaboration and user feedback.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at IBM
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best UX design work. Include wireframes, prototypes, and mockups that demonstrate your understanding of user-centred design principles. Be ready to discuss the thought process behind each piece and how it relates to the public sector.
✨Understand User Needs
Before the interview, research common user needs in the public sector. Familiarise yourself with accessibility standards and how they apply to your designs. This will show that you’re not just a designer but someone who genuinely cares about creating inclusive experiences for citizens.
✨Prepare for Collaboration Questions
Since this role involves working with product managers, developers, and researchers, be prepared to discuss your collaboration skills. Think of examples where you successfully worked in a multidisciplinary team and how you handled feedback during the design process.
✨Stay Updated on Design Trends
Keep yourself informed about the latest design tools and techniques relevant to public-sector digital services. Mention any recent trends or tools you’ve explored, like Figma or Adobe XD, and how they can enhance user experience. This shows your commitment to continuous learning and improvement.
