At a Glance
- Tasks: Lead ServiceNow strategy development and deliver tailored solutions for clients.
- Company: Join IBM CIC, a leader in tech innovation and consulting.
- Benefits: Enjoy flexible working, 25 days holiday, and professional development opportunities.
- Other info: Diverse teams, career growth, and a culture that values your ideas.
- Why this job: Make a real impact by driving business change with cutting-edge technology.
- Qualifications: Experience in ServiceNow development and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC gives you the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will deliver effective solutions, driving meaningful business change for our clients using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation for success here. You’ll be encouraged and supported to reinvent yourself, focusing on high‑demand skills in an ever‑changing market. You’ll work with diverse teams, creating creative solutions that impact a broad network of clients, whether at their sites or at our CIC or IBM locations, in an environment that embraces your unique skills and experience.
We offer:
- Training opportunities ranging from classroom to e‑learning, mentoring and coaching programs, and the chance to gain industry‑recognised certifications
- Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
- Feedback and checkpoints throughout the year
- Diversity & Inclusion as an essential and authentic component of our culture through policies, processes and support networks
- A culture where your ideas for growth and innovation are always welcome
- Internal recognition programs for peer‑to‑peer appreciation as well as manager‑to‑employee recognition
- Tools and policies to support your work‑life balance, including flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returner scheme
- Traditional benefits such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid monthly to save for your future
In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), delivering deep technical and industry expertise to a wide range of public and private sector clients worldwide. Our delivery centres offer locally based skills and technical expertise to drive innovation and adoption of new technology.
We are on the hunt for a skilled ServiceNow Technical Consultant responsible for delivering expert configuration, maintenance and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships.
Responsibilities:
- Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes
- Prepare cost‑benefit models and contribute to solution design, including effort estimation and costing
- Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management
- Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform
- Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions
Required Education: None
Preferred Education: Bachelor's Degree
Required Technical and Professional Expertise:
- Extensive experience in ServiceNow development, configuration and customization; certified ServiceNow architect and professional
- Proven track record in implementing ServiceNow processes and best practices
- Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM or HRSD
- Excellent communication, leadership and interpersonal skills to effectively engage with clients and internal teams
- Ability to work independently and manage multiple projects concurrently
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, which could include meeting the eligibility requirements for the Security Check (SC) or Developed Vetting (DV).
Preferred Technical and Professional Experience:
- Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL)
- Experience with Agile and Scrum methodologies
- Familiarity with DevOps practices and tools
- Understanding of cloud platforms (AWS, Azure, Google Cloud)
IBM is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Consulting ServiceNow Technical Consultant Professional Multiple Cities in London employer: IBM
At IBM CIC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through extensive training opportunities, regular promotions, and a strong focus on diversity and inclusion. With flexible working arrangements and a comprehensive benefits package, including generous leave policies and health coverage, we ensure our team members thrive both professionally and personally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Consulting ServiceNow Technical Consultant Professional Multiple Cities in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings at IBM CIC or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research IBM CIC and their projects, especially around ServiceNow. Show them you’re not just another candidate; demonstrate your curiosity and knowledge about their work and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience with ServiceNow and how it aligns with the role. Confidence is key, so let your skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Consulting ServiceNow Technical Consultant Professional Multiple Cities in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ServiceNow Technical Consultant role. Highlight your relevant experience and skills that align with the job description, especially your expertise in ServiceNow development and configuration.
Showcase Your Curiosity:At StudySmarter, we value curiosity! In your application, mention how you stay updated with the latest technologies and trends in the industry. This shows you're eager to learn and grow, which is a big plus for us.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your personality shine through, so don’t be afraid to let your unique voice come across!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at IBM
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the key features like ITSM and ITOM, and be ready to discuss how you've implemented these in past projects. This will show that you're not just familiar with the platform but can also provide real-world examples of your expertise.
✨Show Off Your Communication Skills
Since this role involves working closely with clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms. You might even want to prepare a few scenarios where you've successfully communicated with clients or team members to resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you overcame them, especially in relation to ServiceNow implementations. This will help you showcase your critical thinking and adaptability.
✨Emphasise Your Teamwork Experience
Collaboration is key in this role, so be ready to talk about your experience working in diverse teams. Highlight any Agile or Scrum methodologies you've used and how they contributed to successful project outcomes. This will show that you can thrive in a team-oriented environment.
