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For Companies At a Glance
- Tasks: Lead strategic UX research and empower teams with innovative insights.
- Company: Join IBM, a leader in AI-powered software solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping user experiences in cutting-edge technology.
- Qualifications: 7+ years in strategic research and experience in SaaS or B2B environments.
- Other info: Dynamic role with a focus on collaboration and innovation.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Overview
Join to apply for the Lead UX Researcher – Research Platform role at IBM.
A career in IBM Software means you\’ll be part of a team that creates industry-leading solutions that meet our customers\’ challenges. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world\’s leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. IBM\’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. At IBM you will be joining us in serving as a responsible technology innovator and a force for good in the world.
Your Role And Responsibilities
You will be part of the IBM HashiCorp group within IBM Software. We build solutions that simplify and automate enterprise cloud infrastructure, so teams can focus on high-value work instead of repetitive tasks. Our two large product groups each include multiple solutions serving global enterprises.
We believe everyone involved in product definition should be able to conduct meaningful, reliable research. This is how we build deep customer empathy and generate actionable insights.
Our New UX Research Team Is An Enablement-first Function
We empower Product and Design teams with coaching and operational support to meet day-to-day research needs.
We lead cross-team, cross-product, and cross-functional research that informs strategy and benefits multiple stakeholders.
In this role, you will build and own the shared UX Research Platform that supports the entire product organization — including multiple UX researchers, product managers, and designers.
As a Research Platform Owner, You Will
- Own and evolve our target audience system (personas, jobs-to-be-done, user journeys) to reflect how work and roles evolve in the age of AI.
- Create and scale a research playbook, synthesizing best practices and developing reusable templates, guides, and knowledge-sharing practices.
- Lead strategic, quantitative research on product market fit, roadmap prioritization, and audience insights that span products and teams.
- Build and manage sourcing mechanisms that give teams reliable access to customers and prospects.
- Configure and optimize research tools to maximize efficiency and impact.
This role goes beyond traditional UX research. It blends strategic research expertise with operational excellence and a passion for enabling others.
This job can be performed from anywhere in the US
Education And Experience
Preferred Education
Bachelor\\\’s Degree
Required Technical And Professional Expertise
- Strategic research leadership: A minimum of 7+ years leading quantitative Product or Marketing research on audience definition, product-market fit, journeys, adoption, or similar.
- Operational excellence: Experience building and scaling playbooks, templates, repositories, and systems that raise research maturity.
- Research innovation: Ability to adapt or invent approaches that meet diverse stakeholder needs and constraints.
- Influence: Proven skill in aligning research with business goals and inspiring stakeholders with clear, persuasive synthesis.
- Enterprise product experience: Background in SaaS, B2B, or complex domains requiring research across diverse user types and stakeholders.
Preferred Technical And Professional Experience
- Make others successful: You anticipate stakeholder needs and design solutions that empower them.
- Balance rigor and efficiency: You know when to optimize and when to go deep, maintaining high standards throughout.
- Be hands-on: You combine strategic vision with the ability to roll up your sleeves, experiment, and improve tools and practices.
- Stay resilient: You manage multiple priorities and help others do the same.
- Inspire through engagement: You believe research should be robust creating \”aha\” moments that bring teams together.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Lead UX Researcher - Research Platform employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX Researcher - Research Platform
✨Tip Number 1
Network like a pro! Reach out to current IBM employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best UX research projects. When you get the chance to chat with hiring managers, share your insights and how they can apply to IBM's goals.
✨Tip Number 3
Be ready for the interview! Research IBM’s products and their approach to UX. Think about how your experience aligns with their mission and be prepared to discuss how you can contribute to their innovative culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the IBM team. Don’t miss out on this opportunity!
We think you need these skills to ace Lead UX Researcher - Research Platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead UX Researcher role. Highlight your experience in strategic research leadership and operational excellence, as these are key for us at IBM.
Showcase Your Passion: Let your enthusiasm for UX research shine through! We love seeing candidates who are genuinely excited about creating impactful solutions and empowering teams. Share examples of how you've inspired others in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at IBM
✨Know Your UX Research Fundamentals
Make sure you brush up on your UX research principles and methodologies. Be ready to discuss how you've applied strategic research leadership in your previous roles, especially in quantitative product or marketing research. This will show that you understand the core of what IBM is looking for.
✨Showcase Your Operational Excellence
Prepare examples of how you've built and scaled playbooks or templates in your past positions. Highlight any systems you've developed that raised research maturity. This will demonstrate your ability to blend strategic vision with operational excellence, which is key for this role.
✨Align Research with Business Goals
Think about how your research has influenced business decisions in the past. Be ready to share specific instances where your insights led to actionable outcomes. This will illustrate your skill in aligning research with business goals, a crucial aspect of the Lead UX Researcher position.
✨Engage and Inspire
Prepare to discuss how you've created 'aha' moments in your previous work. Think of ways you've engaged stakeholders and inspired teams through your research findings. This will resonate well with IBM's focus on creating exceptional client experiences and fostering collaboration.