At a Glance
- Tasks: Support clients with hardware and software issues while learning from experienced engineers.
- Company: Join IBM, a leader in technology and innovation.
- Benefits: Competitive salary, shift uplift payments, and comprehensive training provided.
- Other info: Flexible shifts, travel opportunities, and a supportive team environment.
- Why this job: Gain hands-on experience in tech support and make a real difference for clients.
- Qualifications: No specific education required; just a passion for tech and problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.
Engineering Support Activities Will include:
- Initially working alongside senior engineers assisting with technical and multi-person support activities across a range of products including hand-held devices, laptops, base-level servers and network equipment.
- The successful candidates will develop broad and deep technical support skills that will include hardware support to Data Centre products - Server, Power, Storage & Mainframe. Full training will be provided.
Shift Pattern
It is mandatory that the successful candidates will be required to join the territory shift rotation pattern with their SSR colleagues. A shift up-lift payment is paid in addition to salary each month. An ‘out of hours’ working health assessment is available.
Your role and responsibilities
This is an opportunity to join the IBM Customer Engineering team providing break‑fix and hardware installation activities to a variety of IBM logo and multi‑vendor hardware platforms.
Location Statement
Hampshire, with expected travel across the South of England North London / Home Counties, with access to the M25, North Circular, A1 and M1, and convenient transport links into Central London.
Required technical and professional expertise
- Able to adopt manual handling practices based on appropriate training.
- Manual dexterity.
- Be able to use hand tools and simple test equipment.
- Have enhanced objection handling skills.
- Creative and analytical problem solving skills.
- Physical and cyber security awareness.
- Be able to recognise service level targets and work unsupervised to meet them.
- Work in a controlled and structured way.
- Show considered decision making.
- Varied working hours and shift patterns.
- Eager to learn new skills and new technical platforms.
- Flexible and adaptable.
- Able to uphold IBM brand image.
- Able to effectively communicate to different groups of people.
- Broad knowledge of the consumer and business IT marketplace.
- Have a sound basis of IT competences.
- Ability to work independently – whilst at all times being supported remotely.
- Able to integrate into a pre-existing team.
- Full UK driving licence.
- Security Clearances may be required to meet Account requirements.
Preferred technical and professional experience
- Excellent Troubleshooting and problem‑Solving Skills.
- Ability to demonstrate that actions taken have delivered resolution to a given problem.
- Client facing skills.
- Experience of working on IBM logo products (preferable but not essential).
- Experience of working on Cisco network products (preferable but not essential).
- Experience of working as a field engineer (preferable but not essential).
Equal‑Opportunity Employment Statement
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM System Service Representative - Customer Engineer in Kings Langley employer: IBM
At IBM, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a System Service Representative in Hampshire, you'll benefit from comprehensive training, flexible shift patterns, and opportunities for professional growth while working with cutting-edge technology. Our commitment to employee development and well-being, combined with our inclusive environment, makes IBM a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IBM System Service Representative - Customer Engineer in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IBM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IBM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IBM System Service Representative - Customer Engineer in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IBM:Your cover letter is your chance to shine! Tell us why you want to work at IBM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IBM!
How to prepare for a job interview at IBM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
