IBM FutureNow is seeking an experienced Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector clients. The successful candidate will work across multidisciplinary teams to understand user needs, organisational objectives, policy intent, technology constraints and operational realities, translating these into coherent end-to-end services. The role requires a strong understanding of Government Digital Service (GDS) principles, service standards, user-centred design, accessibility, agile delivery and evidence-based design. You will be expected to operate confidently with senior stakeholders while remaining focused on the needs and experiences of citizens and service users. You will help teams move beyond designing individual digital products or interfaces to understand and improve the whole service ecosystem, including people, processes, technology, policy, channels and supporting operations. The role is suited to a senior practitioner who can lead complex service design engagements, facilitate strategic conversations, challenge assumptions constructively, communicate design decisions through evidence and mentor other designers. Key Responsibilities Lead end-to-end service design across Discovery, Alpha, Beta and Live. Design complex, user-centred services using research, data and evidence. Create journeys, blueprints and service maps to improve services. Apply GDS principles and GOV.UK Service Standard. Ensure services are accessible, inclusive, secure and effective. Facilitate workshops and influence senior stakeholders. Collaborate across multidisciplinary Agile teams. Mentor designers and promote service design best practice. Extensive experience working as a Senior Service Designer. Proven delivery of complex services across Discovery to Live. Strong Agile, multidisciplinary and stakeholder management experience. Experience working in government, public-sector or regulated environments. Strong expertise in service design, journey mapping, service blueprinting and systems thinking. Experience using research, data, prototyping and evidence to improve services. Requirements This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). Preferred professional
Senior Service Designer - Public Sector - Government Digital Service (GDS)Required in Hampshire employer: IBM
IBM is an exceptional employer for a Senior AI Data Scientist, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on mentorship and professional growth, employees are encouraged to develop their skills while working on impactful AI projects that serve both public and private sectors. The flexible hybrid work model in the UK further enhances work-life balance, making IBM a desirable place for those seeking meaningful and rewarding employment.
