At a Glance
- Tasks: Lead service delivery for global accounts, managing teams and resolving complex issues.
- Company: Join IBM, a leader in consulting and technology, transforming businesses worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Make a real impact on clients' journeys in hybrid cloud and AI while working with industry visionaries.
- Qualifications: 10 years of experience in platform services and cloud technologies required; certifications preferred.
- Other info: This is an executive-level position with a focus on strategic partnerships and innovative solutions.
The predicted salary is between 43200 - 72000 £ per year.
IBM Weston-Super-Mare, England, United Kingdom
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IBM Weston-Super-Mare, England, United Kingdom
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Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You\’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You\’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Your Role And Responsibilities
The Delivery Project Executive is responsible for the successful service delivery on the assigned accounts. Manages the various IBM, business partners, vendors and customer teams across the globe to achieve the planned outcomes. Is experienced in Platform Management on Hybrid Cloud and in resolving complex customer issues and problems. Has the technical apptitude to understand platform technical issues and lead the team to resolution. Liases between the customer / account teams and their technical teams on the project. Is proactive and communicates clearly and effectively. Leads all involved teams maintaining high team moral. Is responsible for delivering the contracted services in accordance with the contract, meeting / exceeding all SLAs / SLOs, leading incident, problem, service request management and RCA, providing the required IBM and Customer reporting.
Required Technical And Professional Expertise
- 10 years of experience managing platform services, including experience on:
- Cloud platform support services and hybrid cloud technologies
- Infrastructure monitoring, alerting, patching, backup and restores
- ITSM activities (incident, problem, change and service request management)
- Platform SLAs / SLOs management
- Customer Reporting
- Risk management
- Root Cause Analysis (RCA) process
- Certificate, secret, key, token renewal management
- Annual DR tests management
- Capacity management and patch management
- Contract / SOW delivery
- Financial health management
Preferred Technical And Professional Experience
- Cloud certification at a foundational level
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
IT Services and IT Consulting
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Delivery Project Executive employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Project Executive
✨Tip Number 1
Familiarise yourself with IBM's hybrid cloud and AI technologies. Understanding these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former IBM employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Delivery Project Executive role.
✨Tip Number 3
Prepare to discuss your experience with platform management and incident resolution. Be ready to share specific examples that highlight your problem-solving skills and technical aptitude.
✨Tip Number 4
Showcase your leadership abilities during the interview. As a Delivery Project Executive, you'll need to lead teams effectively, so be prepared to discuss how you've motivated teams in past roles.
We think you need these skills to ace Delivery Project Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Delivery Project Executive at IBM. Highlight your experience in managing platform services and your ability to liaise between teams effectively.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your 10 years of experience in platform management, cloud technologies, and ITSM activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention your proactive communication style and your experience in risk management and customer reporting.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at IBM
✨Understand the Role
Make sure you have a clear understanding of the Delivery Project Executive role. Familiarise yourself with IBM's hybrid cloud and AI services, as well as the responsibilities outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Technical Expertise
Prepare to discuss your experience with platform management, particularly in hybrid cloud technologies. Be ready to provide examples of how you've resolved complex customer issues and managed SLAs/SLOs in previous roles.
✨Demonstrate Leadership Skills
As a Delivery Project Executive, you'll need to lead teams effectively. Think of instances where you've motivated teams or improved morale during challenging projects. Highlight your communication skills and ability to liaise between technical and non-technical teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and risk management skills. Practice articulating your thought process in handling incidents, conducting root cause analysis, and managing service requests to demonstrate your proactive approach.