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For Companies At a Glance
- Tasks: Lead the deployment and adoption of IBM's data security solutions for large accounts.
- Company: Join IBM, a global leader in technology and innovation.
- Benefits: Enjoy excellent onboarding, ongoing development, and a collaborative work culture.
- Why this job: Make a positive impact while working with bright minds in a supportive environment.
- Qualifications: Bachelor's degree and skills in data analysis, communication, and relationship-building required.
- Other info: Experience with Guardium Data Protection is preferred.
The predicted salary is between 28800 - 48000 £ per year.
Customer Success Technical Specialist – Data Security
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Customer Success Technical Specialist – Data Security
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Introduction
As a Customer Success Manager – Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM\’s solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you\’ll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.
Introduction
As a Customer Success Manager – Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM\’s solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you\’ll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you\’ll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.
Your Role And Responsibilities
With deep business knowledge and technical skills, Customer Success Account Specialists are trusted advisors. Credible and respected confidantes who clients depend on to ensure their Enterprise License Agreements and Cloud deployments are fully adopted, and driving the business value they were invested in to achieve.
A natural at inspiring, influencing and motivating others, you\’ll work closely with colleagues and customers to identify compelling business use cases for expansion projects that lead to further investment. Once bought into, you will build technically viable deployment roadmaps for the near- to long-term, collaborating with stakeholders to maximize their software licensing adoption and deliver exceptional value.
Role
We\’re committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:
- Client Software Adoption Expertise: Becoming a trusted expert in client software adoption.
- C-Suite Relationship Building: Building relationships with C-Suite stakeholders.
- Value-Centric Workshops: Leading workshops and creating value models.
- Comprehensive Client Support: Advising and supporting clients throughout the software lifecycle.
Preferred Education
Bachelor\’s Degree
Required Technical And Professional Expertise
- Understand and be able to implement Guardium Data Protection.
- Value Delivery Commitment: High energy and commitment to delivering value in uncertain situations.
- ROI and Networking Expertise: Skilled in ROI, value assessments, and executive reviews for enterprise software, with exceptional networking skills for C-suite influence in large deals.
- Effective Communication & Relationship-Building: Effective communication and relationship-building at all levels.
- Data Analysis & Solution Presentation: Proficient in data analysis and solution presentation to drive client investment and adoption.
Preferred Technical And Professional Experience
- IBM Product Familiarity: Experience working with Guardium Portfolio, specifically Guardium Data Protection.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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Customer Success Technical Specialist - Data Security employer: IBM
Contact Detail:
IBM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Technical Specialist - Data Security
✨Tip Number 1
Familiarise yourself with IBM's Guardium Data Protection solutions. Understanding the technical aspects and benefits of these products will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the IT services and consulting industry, especially those who have experience with customer success roles. Attend relevant webinars or local meetups to build relationships that could lead to referrals or insights about the role.
✨Tip Number 3
Prepare to showcase your ability to build relationships with C-suite stakeholders. Think of examples from your past experiences where you've successfully influenced decision-makers and how you can apply those skills in this role.
✨Tip Number 4
Practice leading value-centric workshops. Being able to articulate the value of software adoption and create compelling business use cases will set you apart as a candidate who can drive client engagement and satisfaction.
We think you need these skills to ace Customer Success Technical Specialist - Data Security
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Technical Specialist - Data Security role. Understand the key responsibilities and required skills, such as client software adoption expertise and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical knowledge, particularly in data security and any familiarity with IBM products like Guardium.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build relationships with C-suite stakeholders. Use specific examples from your past experiences to demonstrate how you can add value to the role.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to drive client investment and adoption. Highlight any successful projects or initiatives you've led that relate to software deployment and client support.
How to prepare for a job interview at IBM
✨Understand the Product
Make sure you have a solid understanding of IBM's Guardium Data Protection. Familiarise yourself with its features and benefits, as well as how it fits into the broader landscape of data security solutions.
✨Showcase Your Communication Skills
As a Customer Success Technical Specialist, effective communication is key. Prepare to demonstrate your ability to build relationships with C-Suite stakeholders and convey complex technical information in an accessible way.
✨Prepare for Value-Centric Discussions
Be ready to discuss how you can lead workshops and create value models for clients. Think of examples from your past experiences where you successfully identified business use cases that led to further investment.
✨Demonstrate Your Analytical Skills
Highlight your proficiency in data analysis and solution presentation. Be prepared to discuss how you've used these skills to drive client investment and adoption in previous roles.