Content Designer

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM CIC. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We Offer

• A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognised certifications.
• Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us.
• Feedback and checkpoints throughout the year.
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks.
• A culture where your ideas for growth and innovation are always welcome.
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees.
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme.
• More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your Role And Responsibilities

We are excited to announce that we are hiring a Senior Content Designer to lead our content strategy and design efforts! In this role, you will be responsible for shaping our content-driven user experiences, collaborating with cross-functional teams, and driving innovation in our content design practices.

Responsibilities

• Develop and lead content strategy, aligning with business objectives and user needs.
• Create clear, concise, and engaging content for various digital platforms.
• Collaborate with designers and developers to ensure content is integrated seamlessly into user interfaces.
• Simplify complex content for users, making it accessible and easy to understand.
• Establish and maintain a consistent voice and tone throughout the content journey.
• Mentor junior content designers, providing guidance and feedback on their work.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Extensive portfolio showcasing content design work, including content modeling and structuring.
• Proficiency in content design tools (e.g., Sketch, Figma, Adobe XD).
• Strong writing, editing, and curating skills.
• Ability to lead design projects and manage stakeholder expectations.
• Proven experience working in an agile development environment.
• Experience in designing content to meet user needs.
• Knowledge of human-centred design and design thinking generally.
• Experience of using analytics research and feedback to shape content.
• A strong communicator who can explain content decisions and advocate for content design best practice to clients and design leadership (and SMEs).
• Examples of designing content for an end-to-end service.
• Experience of collaborating within a multi-disciplinary team.
• Advocate for accessibility and be comfortable designing and reviewing work to WCAG guidance.
• Proficiency in using Content Management Systems to publish reviewed content.
• Experience with working in Agile delivery teams.
• Ability to maintain content across all digital interfaces such as Web App iOS/Android.

Preferred Technical And Professional Experience

• Experience with content management systems (e.g., Drupal, WordPress).
• Basic knowledge of front-end development (HTML, CSS).
• Familiarity with localization and internationalization principles.
• Background in information architecture or content strategy.
• Experience with content analytics and usability testing.
• Publication record in peer-reviewed journals or reputable industry publications.