Consulting ServiceNow Technical Consultant Professional Multiple Cities

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC gives you the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will deliver effective solutions, driving meaningful business change for our clients using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation for success here. You’ll be encouraged and supported to reinvent yourself, focusing on high‑demand skills in an ever‑changing market.

You’ll work with diverse teams, creating creative solutions that impact a broad network of clients, whether at their sites or at our CIC or IBM locations, in an environment that embraces your unique skills and experience.

We offer:

• Training opportunities ranging from classroom to e‑learning, mentoring and coaching programs, and the chance to gain industry‑recognised certifications.
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us.
• Feedback and checkpoints throughout the year.
• Diversity & Inclusion as an essential and authentic component of our culture through policies, processes and support networks.
• A culture where your ideas for growth and innovation are always welcome.
• Internal recognition programs for peer‑to‑peer appreciation as well as manager‑to‑employee recognition.
• Tools and policies to support your work‑life balance, including flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returner scheme.
• Traditional benefits such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid monthly to save for your future.

In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), delivering deep technical and industry expertise to a wide range of public and private sector clients worldwide. Our delivery centres offer locally based skills and technical expertise to drive innovation and adoption of new technology.

We are on the hunt for a skilled ServiceNow Technical Consultant responsible for delivering expert configuration, maintenance and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships.

Responsibilities:

• Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes.
• Prepare cost‑benefit models and contribute to solution design, including effort estimation and costing.
• Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management.
• Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform.
• Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions.

Required Education: None

Preferred Education: Bachelor's Degree

Required Technical and Professional Expertise:

• Extensive experience in ServiceNow development, configuration and customization; certified ServiceNow architect and professional.
• Proven track record in implementing ServiceNow processes and best practices.
• Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM or HRSD.
• Excellent communication, leadership and interpersonal skills to effectively engage with clients and internal teams.
• Ability to work independently and manage multiple projects concurrently.

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, which could include meeting the eligibility requirements for the Security Check (SC) or Developed Vetting (DV).

Preferred Technical and Professional Experience:

• Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL).
• Experience with Agile and Scrum methodologies.
• Familiarity with DevOps practices and tools.
• Understanding of cloud platforms (AWS, Azure, Google Cloud).

IBM is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.