At a Glance
- Tasks: Design user-friendly digital services for the public sector, creating wireframes and prototypes.
- Company: Join IBM, a leader in innovative technology and inclusive work culture.
- Benefits: Enjoy flexible working, generous holiday, and comprehensive health coverage.
- Other info: Be part of a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing user experiences for citizens and stakeholders.
- Qualifications: Showcase your UX design skills with a strong portfolio and collaboration abilities.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Work with product managers, developers, researchers, and other stakeholders to understand user needs and define design requirements.
- Produce wireframes, prototypes, and visual mockups to support new features and service enhancements.
- Conduct usability testing and analyse user feedback to guide iterative improvements.
- Support the refinement of existing user journeys, interfaces, and interaction patterns.
- Keep informed about design best practices, accessibility standards, and emerging tools and techniques relevant to public-sector digital services.
About the role
We are looking for a User Experience Designer to support the creation of clear, accessible, and user-centred digital services across the public sector. Working as part of a multidisciplinary team, you will help shape intuitive interfaces, improve user journeys, and ensure that services meet the needs of citizens and stakeholders. You will be involved in research, wireframing, prototyping, and usability testing, contributing to the design of impactful and inclusive user experiences.
Required technical and professional expertise
- Portfolio showcasing UX design work, including wireframes, prototypes, and mockups.
- Familiarity with design tools such as Sketch, Figma, or Adobe XD.
- Strong understanding of user-centered design principles.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, agile development environment.
This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, including meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred technical and professional experience
- Experience with front-end development languages (HTML, CSS, JavaScript).
- Knowledge of accessibility standards (WCAG).
- Familiarity with design systems and pattern libraries.
- Background in human-computer interaction or a related field.
- Experience with user research methods.
Benefits
- Tools and policies to support your work-life balance such as flexible working approaches, sabbatical programs, paid paternity leave, maternity leave, and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
User Experience Designer - Public Sector in City of Westminster employer: IBM
IBM is an exceptional employer for a User Experience Designer in the public sector, offering a collaborative work culture that values diversity and innovation. With a strong focus on employee growth, you will have access to flexible working arrangements, generous leave policies, and comprehensive benefits, all designed to support your work-life balance while contributing to meaningful digital services that enhance citizen engagement.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Designer - Public Sector in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or UX design community. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date with your best wireframes, prototypes, and mockups. When you get the chance to chat with potential employers, walk them through your process and how you’ve tackled user needs in past projects.
✨Tip Number 3
Prepare for interviews by practising common UX design questions. Think about how you’d explain your design choices and the impact of your work. Also, be ready to discuss accessibility standards and how they play into your designs—it's a big deal in the public sector!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented User Experience Designers. Keep an eye on our listings and make sure your application stands out by tailoring it to the role and showcasing your passion for user-centred design.
We think you need these skills to ace User Experience Designer - Public Sector in City of Westminster
Some tips for your application 🫡
Showcase Your Portfolio:Make sure to include a solid portfolio that highlights your UX design work. We want to see your wireframes, prototypes, and mockups, so pick your best pieces that demonstrate your skills and creativity.
Tailor Your Application:When applying, tailor your application to reflect the job description. Use keywords from the listing to show us you understand what we're looking for and how your experience aligns with our needs.
Highlight Collaboration Skills:Since you'll be working with product managers, developers, and researchers, emphasise your communication and collaboration skills in your application. We love team players who can work well in a multidisciplinary environment!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at IBM
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best UX design work. Include wireframes, prototypes, and mockups that demonstrate your understanding of user-centred design principles. This is your chance to visually communicate your design process and the impact of your work.
✨Understand the Public Sector Context
Familiarise yourself with the specific challenges and needs of public sector digital services. Research current trends, accessibility standards, and best practices in this area. Showing that you understand the unique environment will impress interviewers and demonstrate your commitment to creating inclusive user experiences.
✨Prepare for Usability Testing Questions
Be ready to discuss your experience with usability testing and how you've used feedback to improve designs. Think of specific examples where your iterative improvements made a difference. This will show your analytical skills and ability to adapt based on user insights.
✨Communicate Collaboratively
Since you'll be working with product managers, developers, and researchers, practice articulating your ideas clearly and concisely. Highlight your collaboration skills and how you’ve successfully worked in multidisciplinary teams before. Good communication can set you apart as a candidate who can thrive in a fast-paced, agile environment.
