At a Glance
- Tasks: Join IBM's Customer Engineering team to provide technical support and hardware installation.
- Company: IBM, a leader in technology with a commitment to diversity and innovation.
- Benefits: Competitive salary, shift uplift payments, and comprehensive training provided.
- Other info: Flexible shifts and opportunities for career growth in a supportive environment.
- Why this job: Gain hands-on experience with cutting-edge tech while solving real-world problems.
- Qualifications: Manual dexterity, problem-solving skills, and a willingness to learn new technologies.
The predicted salary is between 30000 - 40000 £ per year.
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Engineering support activities will include:
- Initially working alongside senior engineers assisting with technical and multi‑person support activities across a range of products including hand‑held devices, laptops, base‑level servers and network equipment.
- The successful candidates will develop broad and deep technical support skills that will include hardware support to Data Centre products – Server, Power, Storage & Mainframe.
Full training will be provided.
Shift Pattern: IBM TLS provide 24/7 maintenance coverage to our clients. It is mandatory that the successful candidates will join the territory shift rotation pattern with their SSR colleagues. A shift up‑lift payment is paid in addition to salary each month. An ‘out of hours’ working health assessment is available.
Your role and responsibilities: This is an opportunity to join the IBM Customer Engineering team providing break‑fix and hardware installation activities to a variety of IBM logo and multi‑vendor hardware platforms.
Required technical and professional expertise:
- Able to adopt manual handling practices based on appropriate training.
- Manual dexterity.
- Be able to use hand tools and simple test equipment.
- Have enhanced objection handling skills.
- Creative and analytical problem solving skills.
- Physical and cyber security awareness.
- Be able to recognise service level targets and work unsupervised to meet them.
- Work in a controlled and structured way.
- Show considered decision making.
- Varied working hours and shift patterns.
- Eager to learn new skills and new technical platforms.
- Flexible and adaptable.
- Able to uphold IBM brand image.
- Able to effectively communicate to different groups of people.
- Broad knowledge of the consumer and business IT marketplace.
- Have a sound basis of IT competences.
- Ability to work independently – whilst at all times being supported remotely.
- Able to integrate into a pre‑existing team.
- Full UK driving licence.
- Security Clearances may be required to meet Account requirements.
Preferred technical and professional experience:
- Excellent troubleshooting and problem‑solving skills.
- Ability to demonstrate that actions taken have delivered resolution to a given problem.
- Client facing skills.
- Experience of working on IBM logo products (preferable but not essential).
- Experience of working on Cisco network products (preferable but not essential).
- Experience of working as a field engineer (preferable but not essential).
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM System Service Representative - Customer Engineer in City of Westminster employer: IBM
At IBM, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a System Service Representative, you'll benefit from comprehensive training, flexible shift patterns, and opportunities for professional growth within a supportive team environment. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land IBM System Service Representative - Customer Engineer in City of Westminster
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like IBM.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at IBM.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like IBM that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to IBM, make sure they see your passion for helping others!
We think you need these skills to ace IBM System Service Representative - Customer Engineer in City of Westminster
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at IBM, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at IBM. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at IBM.
How to prepare for a job interview at IBM
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show IBM that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at IBM and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
