At a Glance
- Tasks: Support the design and delivery of secure digital solutions for Defence and National Security.
- Company: SiXworks, a leader in secure digital innovation.
- Benefits: Competitive pay, collaborative culture, and opportunities for growth.
- Other info: Join a dynamic team focused on innovation and inclusivity.
- Why this job: Make a real impact while solving complex technical challenges.
- Qualifications: Experience with PowerShell, Windows Server, and security concepts.
The predicted salary is between 40000 - 45000 £ per year.
Work on Technology That Protects What Matters
At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.
5x a week in Farnborough. Highest level of security clearance required.
What You’ll Do
- Support our team to design, build, and deliver secure digital solutions in highly secure environments.
- Work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations.
- Respond to incoming tickets and provide ongoing feedback on progress.
- Provide basic 1st/2nd line support for our environments, services and infrastructure.
- Escalate to 3rd line for complex issues.
- End user support (desk-side and remote).
- Issue communications to the user community for incidents and maintenance events.
- Respond to monitoring alerts, triage and eliminate where necessary.
- Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
- Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
- Occasional travel to remote sites may be required.
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
- Running of PowerShell scripts
- End User Device provisioning, onboarding of users
- Understanding of security concepts (MFA, Conditional Access)
- Atlassian suite of ITSM equivalent tooling
- Windows Server support and administration
- Understanding of Group Policy (creation and troubleshooting)
- Writing of PowerShell scripts
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission‑critical technology to Defence and National Security organisations. We focus on digital experimentation, secure‑by‑design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Why Join Us
Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail‑safe‑fast cutting‑edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission‑critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self‑motivated people to join the team on our journey.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have the highest level of Security Clearance.
Support Engineer - Contract in Farnborough employer: IBM SiXworks
SiXworks is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary package alongside generous benefits such as 25 days of annual leave, free Private Medical cover, and a robust pension scheme. Our collaborative work culture fosters innovation and critical thinking, making it an ideal environment for those looking to make a meaningful impact while enjoying amenities like on-site gym facilities and open breakout spaces in a secure setting.
