At a Glance
- Tasks: Support the design and delivery of secure digital solutions for Defence and National Security.
- Company: SiXworks, a leader in secure digital innovation.
- Benefits: Competitive salary, 25 days leave, private medical cover, and professional development.
- Other info: Join a growing team focused on agility, security, and innovation.
- Why this job: Make a real impact while solving complex technical challenges in a collaborative environment.
- Qualifications: Experience in Windows/Mac support, endpoint management, and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Work on Technology That Protects What Matters. At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.
What You’ll Do
- Support our team to design, build, and deliver secure digital solutions in highly secure environments.
- Work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.
- Respond to incoming tickets and provide ongoing feedback on progress.
- Provide basic 1st/2nd line support for our environments, services and infrastructure.
- Escalate to 3rd line for complex issues.
- End user support (desk-side and remote).
- Issue communications to the user community for incidents and maintenance events.
- Respond to monitoring alerts, triage and elevate where necessary.
- Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
- Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
- Occasional travel to remote sites may be required.
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
- Windows 10/11 and MacOS support and administration
- Endpoint Management/In tune administration
- Running of PowerShell scripts
- End User Device provisioning, onboarding of users
- Understanding of security concepts (MFA, Conditional Access)
- Atlassian suite of ITSM equivalent tooling
- Windows Server support and administration
- iOS and ipadOS support and administration
- Understanding of Group Policy (creation and troubleshooting)
- Writing of PowerShell scripts
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Why Join Us
Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.
We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance.
Support Engineer in Farnborough employer: IBM SiXworks
SiXworks is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary package alongside generous benefits such as 25 days of annual leave, free Private Medical cover, and a robust pension scheme. Our collaborative work culture fosters innovation and critical thinking, making it an ideal environment for those looking to make a meaningful impact while enjoying amenities like on-site gym facilities and open breakout spaces in a secure setting.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IBM SiXworks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IBM SiXworks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IBM SiXworks!
✨Direct Apply to IBM SiXworks
Let's not forget to apply directly through the IBM SiXworks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IBM SiXworks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IBM SiXworks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IBM SiXworks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
