Technical Business Analyst - Public Sector

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your role and responsibilities:

We are looking for a Technical Business Analyst to join our delivery team and help shape high quality digital and technology solutions. In this role, you will work closely with business stakeholders, architects, developers, testers, and vendors to gather and document requirements, analyse problems, and ensure that technical solutions meet business needs.

You will translate complex business objectives into clear functional requirements, user stories, acceptance criteria, and process flows. You will support all stages of the SDLC, helping teams understand dependencies, evaluate impacts, and deliver high quality outcomes. Your ability to communicate clearly, analyse issues, and facilitate workshops will be essential as you help shape solution design and guide delivery teams.

As a Technical BA, you will also bring a practical understanding of how systems integrate, how APIs and data flows behave, and how non functional requirements influence technology decisions. Depending on your experience, you may lead requirement workstreams, mentor other analysts, or contribute to account level planning and stakeholder management.

If you enjoy solving complex problems, engaging with both business and technical teams, and helping deliver solutions that add real value, we would love to hear from you.

Key Responsibilities:

• Gather and document business and functional requirements.
• Create user stories, acceptance criteria, process maps, and use cases.
• Perform gap analysis, impact analysis, and solution assessments.
• Work with developers, testers, architects, and vendors to clarify requirements.
• Support Agile ceremonies such as sprint planning and backlog refinement.
• Assist with testing activities by validating requirements and reviewing results.
• Depending on experience, help guide workshops, mentor team members, or support stakeholder engagement.

Required technical and professional expertise:

• Strong requirement gathering and documentation skills
• Functional specification writing (user stories, acceptance criteria, use cases)
• Impact analysis and gap analysis
• SDLC knowledge (Agile, iterative, and traditional models)
• Process mapping (BPMN or equivalent)
• Understanding of APIs, integration patterns, and system interactions
• Ability to read/interpret technical documentation, architecture diagrams, and data flow diagrams
• Understanding of non-functional requirement categories
• Strong communication and stakeholder management
• Workshop facilitation
• Problem‑solving, analytical thinking, and structured reasoning
• Ability to collaborate effectively with developers, testers, architects, and vendors

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.