ServiceNow Technical Consultant in London

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer‑to‑peer appreciation as well as from manager to employees
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your role and responsibilities:

We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships. Join our team and contribute to the success of our ServiceNow implementations. If you’re passionate about helping organizations maximize their IT service management capabilities, we’d love to hear from you.

Responsibilities:

• Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes
• Prepare cost‑benefit models and contribute to solution design, including effort estimation and costing
• Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management
• Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform
• Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions

Required technical and professional expertise:

• Extensive experience in ServiceNow development, configuration, and customization.
• Certified ServiceNow architect and professional
• Proven track record in implementing ServiceNow processes and best practices
• Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD
• Excellent communication, leadership, and interpersonal skills to effectively engage with clients and internal teams
• Ability to work independently and manage multiple projects concurrently

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Preferred technical and professional experience:

• Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL)
• Experience with Agile and Scrum methodologies
• Familiarity with DevOps practices and tools
• Understanding of cloud platforms (AWS, Azure, Google Cloud)

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.