Senior Business Analyst - Public Sector in London

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

Your role and responsibilities:

We are seeking an experienced Senior Business Analyst to join our team. This role requires a proven background working in large-scale enterprise environments within the public sector supporting national security and public safety initiatives. The successful candidate will lead the analysis and documentation of complex business requirements and drive effective collaboration across senior stakeholders, technical teams, and project leadership.

Responsibilities:

• Gather, document, and analyze detailed business requirements across diverse stakeholder groups, ensuring clarity, alignment, and traceability.
• Define project scope, objectives, success criteria, and measurable outcomes in partnership with senior stakeholders and programme leadership.
• Support and guide cross-functional teams in translating business needs into functional and technical specifications, ensuring alignment with strategic goals.
• Develop business cases, process flows, user stories, and acceptance criteria to support solution design and decision-making.
• Facilitate workshops, discovery sessions, and stakeholder meetings to enable effective collaboration, consensus-building, and knowledge sharing.
• Lead impact assessments, gap analyses, and feasibility studies to inform strategic planning and solution options.
• Champion best practices in business analysis, including requirements management, process optimisation, and continuous improvement.
• Work closely with delivery teams to ensure requirements are understood, validated, and delivered to a high standard.

Required technical and professional expertise:

• Proven experience in business analysis and requirements gathering.
• Strong communication and interpersonal skills.
• Ability to work well in a team and adapt to changing priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Bachelor's degree in Business, Information Systems, or a related field.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years.

Preferred technical and professional experience:

• Experience with business analysis tools (e.g., Lucidchart, Visio, JIRA).
• Familiarity with Agile methodologies and Scrum framework.
• Knowledge of software development life cycle (SDLC).
• Experience in data analysis and reporting.
• Passion for continuous learning and professional development.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.