Client Experience Manager - Sports & Entertainment Partnerships in London

Introduction
IBM Sports & Entertainment Partnerships
IBM is putting technology innovation and consulting expertise to work in the world of sports and entertainment, transforming fan experiences. Across golf, tennis, motorsports, football, and music, IBM solutions allow our partners to deliver world-class digital experiences.
We work with brands that represent the pinnacle of achievement, are culturally significant, and appeal to the passions of our buyers, while leveraging commercially available technology to showcase IBM’s capabilities in authentic, meaningful applications that clients and fans can experience firsthand.
Your role and responsibilities
The Client Experience Manager is responsible for the successful execution of IBM Sports and Entertainment events and hospitality for our UK and EMEA partnership engagements. They create experiential client engagements and partner closely with agency partners to bring these plans to life. They are responsible for understanding the Global Event Process, including event marketing tools. They collaborate closely with SEP team members, agencies, cross-functional teams, and sales teams to develop an optimized event plan.
They will contribute to global event planning and consistent design/delivery to build and generate sales pipeline, reporting to the SEP Global Client Experience Hospitality Lead.
In this role, the Client Experience Manager will:
Own and optimize events to meet business objectives based on stakeholder feedback
Partner with key stakeholders
Design individual event attendee experience within the client journey
Manage post-event outcomes and performance with relevant stakeholders
Handle end-to-end process and tools: including EMB, logo licenses, CTEBA, data privacy, GDPR, etc.
Ensure all legal, compliance, finance, and other required processes are completed efficiently
The ideal candidate will possess the following:
Understanding the environment: Professional knowledge related to the function and its process
Impeccable communication & ability to negotiate: Advises other professionals. Effectively utilizes group dynamics. Negotiates to define approaches and goals.
Ability to problem solve: recognizes complex problems related to functional objectives. Applies creativity and judgement to developmental work on different projects within the business environment. Analyzes situations and implements solutions or develops new system elements, procedures, or processes.
Business impact/ROI focus: Accountable for results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Demonstrates discretion and independent judgment in matters of significance to IBM.
Team contribution & leadership: provides ongoing guidance to lead professional work teams. Understands functional mission and vision. Utilizes expertise to directly influence people outside the function. Defines and decides objectives within specified projects.
Required technical and professional expertise
Bachelor\’s degree in Marketing, Communication, Business Administration, or equivalent experience.
Solid experience in event marketing, event design, event production, and hospitality
Experience with event and/or marketing platforms, including Rainfocus, CVENT, Airtable, Mural, etc., preferred
Ability to think strategically and to manage resources (time and budget) to achieve objectives
Guides functional objectives or technologies, provides leadership
Ability to manage multiple projects at the same time
Strong project management and organizational skills, including attention to detail
High energy, independent worker, self-starter, resourceful, and problem-solver
Demonstrated ability to work independently under pressure, managing resources and several projects simultaneously
Provides advice and guidance to other professionals
Passionate about developing client advocates around IBM’s product portfolio
Willingness for global travel and untraditional work hours due to onsite events required
Preferred technical and professional experience
n/a
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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