At a Glance
- Tasks: Deliver exceptional service to guests, manage check-ins and check-outs, and handle inquiries.
- Company: IBIS in Southampton, a leading name in hospitality.
- Benefits: Competitive pay, discounted hotel stays, and exciting employee perks.
- Other info: Opportunity to grow in a dynamic hospitality environment.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Hospitality experience and excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
IBIS in Southampton is looking for a hospitality professional to deliver exceptional service to guests during their stay. Responsibilities include managing check-ins, check-outs, and guest inquiries while ensuring hotel procedures are followed.
The ideal candidate will possess hospitality experience, familiarity with the Opera Cloud system, and excellent customer service skills.
Benefits include competitive pay, discounted hotel stays, and a range of employee perks.
Guest Service Specialist: Front Desk, Calls & Sales in Southampton employer: IBIS
IBIS in Southampton is an excellent employer that prioritises exceptional guest service and employee satisfaction. With competitive pay, discounted hotel stays, and a vibrant work culture, team members are encouraged to grow and develop their skills in the hospitality industry. The supportive environment fosters collaboration and ensures that every employee feels valued and empowered to deliver outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Specialist: Front Desk, Calls & Sales in Southampton
✨Tip Number 1
Make sure to research IBIS and its values before your interview. Knowing the company inside out will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common hospitality scenarios that might come up during the interview. Think about how you'd handle guest complaints or tricky check-ins, and be ready to share your experiences.
✨Tip Number 3
Don’t forget to highlight your customer service skills! Share specific examples of how you've gone above and beyond for guests in the past. This will show that you’re the perfect fit for the Guest Service Specialist role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Guest Service Specialist: Front Desk, Calls & Sales in Southampton
Some tips for your application 🫡
Show Off Your Hospitality Experience:When you're writing your application, make sure to highlight any previous hospitality roles you've had. We want to see how your experience aligns with the responsibilities of managing check-ins and guest inquiries.
Familiarity with Opera Cloud:If you’ve worked with the Opera Cloud system before, don’t forget to mention it! We love candidates who can hit the ground running, so let us know how comfortable you are with this software.
Customer Service is Key:We’re all about exceptional service at IBIS, so share examples of how you’ve gone above and beyond for guests in the past. This will show us that you have the customer service skills we’re looking for.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this fantastic opportunity!
How to prepare for a job interview at IBIS
✨Know Your Stuff
Familiarise yourself with the Opera Cloud system before the interview. Being able to discuss your experience with it or similar systems will show that you're ready to hit the ground running.
✨Showcase Your Hospitality Skills
Prepare examples from your past roles where you delivered exceptional customer service. Think about specific situations where you went above and beyond for a guest, as this will highlight your suitability for the role.
✨Practice Common Scenarios
Anticipate questions related to check-ins, check-outs, and handling guest inquiries. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Guest Service Specialist role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
