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- Tasks: Manage guest inquiries and reservations while ensuring outstanding service.
- Company: Popular hotel chain in Greater London with a focus on guest experience.
- Benefits: Competitive salary and various employee benefits.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Guest-focused personality and commitment to positive experiences.
- Other info: Collaborate with departments and handle both individual and group bookings.
The predicted salary is between 30000 - 42000 £ per year.
A popular hotel chain in Greater London is seeking a dedicated Reservations Clerk to manage guest inquiries and reservations efficiently. The role ensures that all guests receive outstanding service throughout their stay.
Responsibilities include:
- Handling both individual and group bookings
- Resolving complaints
- Collaborating with other departments
Applicants should possess a guest-focused personality and a commitment to providing positive experiences. This position offers a competitive salary and various employee benefits.
Reservation Agent - Guest Experience & Group Bookings employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent - Guest Experience & Group Bookings
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Reservation Agent role.
✨Tip Number 2
Practice your guest service skills! Role-play common scenarios you might face as a Reservations Clerk, like handling complaints or managing group bookings. The more prepared you are, the more confident you'll feel during interviews.
✨Tip Number 3
Show off your personality! When you get the chance to interview, let your guest-focused attitude shine through. Remember, they’re looking for someone who can create positive experiences, so be yourself and share your passion for hospitality.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Reservation Agent - Guest Experience & Group Bookings
Some tips for your application 🫡
Show Your Guest-Focused Personality: When writing your application, let your personality shine through! We want to see how you connect with guests and create positive experiences. Share any relevant stories or examples that highlight your commitment to outstanding service.
Tailor Your Application: Make sure to customise your application for the Reservations Clerk role. Highlight your experience with managing inquiries and bookings, especially in a hotel or hospitality setting. This shows us you understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the job. This helps us see why you're the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at IBIS
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel chain. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their guest-focused approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional service or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you can contribute to creating positive experiences for guests.
✨Practice Handling Group Bookings Scenarios
Since the role involves managing both individual and group bookings, think of potential scenarios you might face. Practice how you would handle a large group booking or a last-minute change. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure guest satisfaction, or what challenges the hotel is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
