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- Tasks: Welcome guests with a personal touch and handle their needs efficiently.
- Company: Join a vibrant hotel team focused on exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic night shifts with a supportive team environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities include welcoming guests as soon as they arrive with care and attention, using a personalised approach. Anticipate guests' needs and take them into consideration, handling any guest complaints and/or remarks. Promote the company’s ALL loyalty program. Assist as required/requested with solving any guest feedback and handle them in the most efficient and satisfying manner. Have knowledge of the facilities and services, events offered by the hotel and the surrounding area. Be competent in taking reservations, upselling where possible to maximise average room rates. Patrol all areas of the hotel on a regular basis to report any fire or health hazards.
Reception Multi Task Night Team Member employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Multi Task Night Team Member
✨Tip Number 1
First things first, make sure you know the ins and outs of the hotel and its services. When you walk into that interview, show us you’re not just a pretty face but someone who can chat about the facilities and local attractions like a pro!
✨Tip Number 2
Practice your welcoming skills! Role-play with a friend or family member to nail that personalised approach. We want to see you shine when it comes to making guests feel at home right from the get-go.
✨Tip Number 3
Don’t forget to brush up on handling guest feedback. Think of some scenarios where you might need to resolve complaints and how you’d tackle them. Show us you can turn a frown upside down!
✨Tip Number 4
Finally, apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Reception Multi Task Night Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how you would welcome guests with care and attention, so don’t be afraid to be yourself and share your unique approach.
Highlight Relevant Experience: Make sure to mention any previous experience in hospitality or customer service. We love seeing how you've handled guest feedback or complaints in the past, as it shows us you're ready to tackle challenges head-on!
Know Your Stuff: Do a bit of homework about our hotel and the surrounding area. Mentioning specific facilities, services, or events in your application will show us that you're genuinely interested and knowledgeable about what we offer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at IBIS
✨Know the Company Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Personalised Guest Interactions
Since the role involves welcoming guests with a personalised approach, practice how you would greet and engage with them. Think about how to anticipate their needs and handle complaints effectively, as this will be key in demonstrating your suitability for the position.
✨Familiarise Yourself with the ALL Loyalty Program
Make sure you know the ins and outs of the company’s ALL loyalty program. Be prepared to discuss how you would promote it to guests and why it’s beneficial for them. This shows that you’re proactive and ready to contribute from day one.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully handled guest feedback or complaints. Be ready to share these stories during the interview to illustrate your ability to resolve issues efficiently and satisfyingly.