At a Glance
- Tasks: Welcome guests and ensure they have a memorable stay while managing reception and breakfast duties.
- Company: Join the vibrant Ibis London Stratford team in a dynamic hospitality environment.
- Benefits: Enjoy free meals, paid holidays, free stays in the UK, and a cycle to work scheme.
- Other info: Flexible working hours and opportunities for personal growth in a fun team.
- Why this job: Be the friendly face that creates unforgettable experiences for guests every day.
- Qualifications: Previous experience in hospitality and excellent customer service skills are preferred.
The predicted salary is between 22000 - 25000 £ per year.
Location: Ibis London Stratford
As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and e-mails
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar
- To be able to work in kitchen to prepare and serve breakfast, replenish buffet etc.
Qualifications:
- Previous experience in similar role and Opera knowledge is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours is essential
- Basic IT skills
Benefits:
- Free meals on duty
- Paid holidays
- Free stays in UK
- Cycle to work scheme
- Pension scheme
Reception & Breakfast Team Member employer: IBIS
Ibis London Stratford is an exceptional employer that prioritises employee satisfaction and growth, offering a vibrant work culture where team members are encouraged to build meaningful relationships with guests. With benefits such as free meals on duty, paid holidays, and opportunities for free stays across the UK, employees can enjoy a rewarding work-life balance while developing their skills in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Breakfast Team Member
✨Tip Number 1
Make sure to research Ibis London Stratford before your interview. Knowing the hotel’s values and services will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios. Being able to demonstrate your approach to guest satisfaction can really set you apart during the interview.
✨Tip Number 3
Don’t forget to highlight your flexibility and teamwork skills. The role involves working in both reception and F&B, so showing that you can adapt and collaborate with others will make you a strong candidate.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining us at Ibis London Stratford.
We think you need these skills to ace Reception & Breakfast Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, we’re all about creating memorable experiences for our guests!
Tailor Your Experience:Make sure to highlight any previous experience that relates to the role. If you've worked in reception or the food and beverage industry before, share those stories! We love seeing how your background can contribute to our team.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the Reception & Breakfast Team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at IBIS
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Reception & Breakfast Team Member. Familiarise yourself with the key duties like welcoming guests, handling phone calls, and preparing breakfast. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a guest or customer. Be ready to share these stories during the interview to showcase your friendly and approachable nature.
✨Prepare for Common Questions
Anticipate questions related to guest interactions, problem-solving, and teamwork. For instance, you might be asked how you would handle a difficult guest. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows that you respect the company and are serious about the position. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.
