At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join a global hotel brand with a focus on growth and inclusivity.
- Benefits: Earn £14.45 per hour, enjoy free stays, and discounts at restaurants worldwide.
- Other info: Explore limitless opportunities across 5000 hotels in over 100 countries.
- Why this job: Be part of a dynamic team and develop your skills in hospitality.
- Qualifications: Must be eligible to work in the UK and possess a current work visa.
The predicted salary is between 30000 - 30000 € per year.
Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures, reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team. Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Implement training programs for all employees, conduct induction and skills training. Perform any other duties as directed by the Front Office Management.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Hourly rate £14.45. Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies). Discounted hotel rates all over the world in Accor Hotels. Continuously learn and develop yourself with our Accor Academy. Support your wellbeing in your professional and personal lives. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries. Participate actively in initiatives to build a more inclusive and sustainable world. And many more benefits and perks. Our objective is simple: make you grow and give you the spark to unleash your personality.
Front Office Team Leader in Reading employer: IBIS
As a Front Office Team Leader at Accor, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and wellbeing. With opportunities for continuous learning through the Accor Academy and the chance to explore limitless career paths across 5000 hotels worldwide, you will be part of a team that values your contributions and supports your professional journey. Enjoy unique benefits such as free night stays in UK hotels and discounts at Accor restaurants, making this an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with hotel professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your unique self shine through. Remember, they’re not just hiring a skill set; they want someone who fits into their team and culture.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Front Office roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Front Office Team Leader in Reading
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the Front Office Team Leader role thoroughly. Dive into the job description and highlight key responsibilities and qualifications. This will help us see that you’re genuinely interested and have done your homework!
Tailor Your Application:Don’t just send a generic application! Use specific examples from your experience that align with the job requirements. Show us how your skills in front office operations and team leadership make you the perfect fit for our hotel.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. Remember, we’re looking for someone who can connect with our guests and team alike.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at IBIS
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations, including reception and cashiering procedures. Familiarise yourself with the hotel’s layout and key personnel roles, as this will show your understanding of how everything works together.
✨Showcase Your Leadership Skills
As a potential team leader, it’s crucial to demonstrate your ability to lead and train others. Prepare examples of how you've successfully managed teams or conducted training sessions in the past, highlighting your communication skills and ability to motivate others.
✨Be Ready for VIP Scenarios
Since you'll be dealing with Very Important Guests, think about how you would handle special requests or issues that may arise. Prepare a few scenarios where you went above and beyond for a guest, showcasing your customer service skills.
✨Understand Financial Procedures
Get familiar with cash handling and accounting procedures relevant to the role. Be prepared to discuss how you’ve dealt with credit problems or accounting issues in previous positions, as this will demonstrate your attention to detail and financial acumen.
