Food & Beverage Team Member in Portsmouth

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

We are seeking enthusiastic and dedicated individuals to join our Food & Beverage team, where we are committed to delivering exceptional hospitality experiences for every guest. Our 144-room Ibis hotel offers a vibrant bar and restaurant alongside a fast-paced environment. As a Food & Beverage Team Member, you will play a key role at the heart of our operations. This casual role includes shifts across breakfast, bar, and dining service, where you will prepare and serve food and beverages, including cocktails, while delivering outstanding service in our restaurant and bar areas.

We are looking for a flexible, detail-oriented individual who thrives in a collaborative team environment and is passionate about exceeding guest expectations. Previous Food & Beverage experience is ideal; however, a positive attitude and willingness to learn are equally important.

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
• Take orders and send them to kitchen staff through the POS system.
• Ensure accuracy by repeating order(s) to the guests.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Any other reasonable request as required by your Supervisor or Hotel Management.

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

• Provide efficient, friendly and professional service to all guests, making all guests' experience positive.
• Take a positive problem-solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

• Follow the standards and performance outlined during training and in the departmental service procedures manual.
• Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programs and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.

• Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets).
• High street discounts, with your Heartist card.
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
• Team member referrals program.
• Personnel development - In house training.
• Free on-site parking.
• Free meals on duty.
• Free uniform.
• Company Pension.