Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and manage hotel operations during the night shift.
- Company: Renowned hotel chain in Edinburgh with a focus on guest experience.
- Benefits: Hotel discounts, training opportunities, and a supportive work environment.
- Why this job: Join a vibrant team and enhance guest experiences while working nights.
- Qualifications: Fluent in English, customer service experience, and OPERA Cloud knowledge.
- Other info: Perfect for those seeking flexible hours and career growth in hospitality.
The predicted salary is between 22000 - 26000 £ per year.
A renowned hotel chain in Edinburgh is seeking a Night Receptionist to extend a warm welcome and ensure a pleasant guest experience.
Responsibilities include:
- Managing hotel operations at night
- Conducting safety checks
- Promoting hotel facilities
The ideal candidate should be fluent in English, have prior experience with OPERA Cloud, and a strong background in customer service.
This role offers various employee benefits including hotel discounts and training opportunities.
Night Front Desk Agent - Guest Experience employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Agent - Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you handle tricky situations.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest. You never know when they might have an opening!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Night Front Desk Agent - Guest Experience
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and friendliness to our guest experience. Don’t be afraid to share a bit about yourself and why you’re passionate about hospitality.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in customer service or with OPERA Cloud. We love seeing how your background aligns with the Night Front Desk Agent role, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to tailor your application specifically for us at StudySmarter. Mention how your values align with our commitment to guest satisfaction and how you can contribute to creating memorable experiences for our guests.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at IBIS
✨Know Your Stuff
Familiarise yourself with the OPERA Cloud system and any other relevant hotel management software. Being able to discuss your experience with these tools will show that you're prepared and capable of handling the technical aspects of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. This could be anything from resolving a complaint to creating a memorable experience. Highlighting these moments will demonstrate your commitment to excellent guest service.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like a guest complaint or an emergency. Think through potential scenarios beforehand and have a clear, calm approach ready to share. This will show your problem-solving skills and ability to stay composed under pressure.
✨Emphasise Your Team Spirit
Even though you'll be working nights, it's important to convey that you can collaborate effectively with daytime staff. Share examples of how you've worked well in a team before, as this will reassure them that you can maintain a seamless guest experience around the clock.