At a Glance
- Tasks: Welcome guests, manage calls and emails, and enhance customer loyalty.
- Company: IBIS in Greater London, known for outstanding guest services.
- Benefits: Free meals during shifts and paid holidays.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Prior experience, Opera knowledge, and excellent customer service skills.
The predicted salary is between 22000 - 26000 £ per year.
IBIS in Greater London is actively hiring a Receptionist to provide outstanding guest services from arrival to departure. You will welcome guests, handle phone calls and emails, and contribute to customer loyalty through personalized relationships.
Ideal candidates will have prior experience, Opera knowledge, and exceptional customer service skills.
The position offers benefits like free meals during shifts and paid holidays.
Multitask Front Desk & F&B Guest Specialist employer: IBIS
IBIS in Greater London is an excellent employer, offering a vibrant work culture that prioritises exceptional guest service and employee satisfaction. With benefits such as free meals during shifts and paid holidays, along with opportunities for personal and professional growth, IBIS fosters a supportive environment where team members can thrive and build meaningful relationships with guests.
StudySmarter Expert Advice🤫
We think this is how you could land Multitask Front Desk & F&B Guest Specialist
✨Tip Number 1
Make sure to research IBIS and its values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different guest situations, as this role is all about creating memorable experiences for guests. We want you to shine in those moments!
✨Tip Number 3
Don’t forget to highlight your multitasking skills during the interview. Being a Front Desk & F&B Guest Specialist means juggling various tasks, so share examples of how you've successfully managed multiple responsibilities in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Multitask Front Desk & F&B Guest Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We love candidates who can demonstrate how they've gone above and beyond to create memorable experiences for guests.
Personalise Your Application:Tailor your application to us! Mention why you’re excited about working at IBIS and how you can contribute to our team. A personal touch goes a long way in making your application stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IBIS
✨Know Your Stuff
Make sure you’re familiar with the Opera system and any other relevant software. Brush up on your customer service skills and think of examples from your past experience that showcase how you’ve handled guest interactions.
✨Personal Touch Matters
Since the role involves building personalised relationships with guests, prepare to discuss how you’ve gone above and beyond for customers in previous roles. Think of specific instances where you made a guest feel special or resolved an issue effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to hospitality and customer service. You might be asked how you would handle difficult guests or busy periods at the front desk, so having clear, confident responses ready will help you shine.
✨Dress to Impress
First impressions count! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of presenting yourself well in a guest-facing role.
