At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join a vibrant team in the hospitality industry focused on guest satisfaction.
- Benefits: Enjoy free meals, paid holidays, and even free stays in the UK!
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Be the friendly face that creates lasting memories for guests every day.
- Qualifications: Previous experience in hospitality and great customer service skills are a plus.
The predicted salary is between 20000 - 25000 £ per year.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:
- Welcomes guests and takes care of them from their arrival through to departure.
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
- Helps encourage customer loyalty by building friendly, personalized relationships.
- Anticipates guests' needs and takes them into consideration.
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures.
- Handles phone calls and e-mails.
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team.
- Works both in reception and F&B side i.e. Breakfast & Restaurant/Bar.
- Performs end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports when doing night shifts.
Qualifications:
- Previous experience in a similar role and Opera knowledge is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential.
- Basic IT skills.
Company benefits:
- Free meals on duty.
- Paid holidays.
- Free stays in UK.
- Cycle to work scheme.
- Pension scheme.
- And much more...
Multi task Reception Team Member (Evening & Nights) employer: IBIS
Join our vibrant team as a Multi-task Reception Team Member, where your role is pivotal in creating unforgettable experiences for our guests. We pride ourselves on a supportive work culture that values flexibility and personal growth, offering benefits such as free meals on duty, paid holidays, and opportunities for free stays across the UK. Located in a dynamic environment, we encourage you to build lasting relationships with guests while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Multi task Reception Team Member (Evening & Nights)
✨Tip Number 1
Make sure to showcase your personality during interviews! We want to see how friendly and approachable you are, as these traits are key for a Reception Team Member. Be yourself and let your customer service skills shine!
✨Tip Number 2
Research the company before your interview. Knowing about our values and what we offer can help you connect better with the team. Plus, it shows us that you're genuinely interested in being part of our family!
✨Tip Number 3
Practice common interview questions related to hospitality and customer service. We love candidates who can anticipate guests' needs, so think of examples from your past experiences that highlight this skill!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and our company culture.
We think you need these skills to ace Multi task Reception Team Member (Evening & Nights)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your experiences and what makes you tick. Remember, we’re looking for friendly and approachable team members!
Tailor Your Application:Make sure to tailor your application to the role of Multi-task Reception Team Member. Highlight any relevant experience you have in customer service or reception roles, and mention your familiarity with systems like Opera if you have it. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at IBIS
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight how you built relationships and anticipated needs, as this aligns perfectly with the job description.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you handle difficult guests or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in a front-of-house role.
