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For Companies At a Glance
- Tasks: Be the friendly face at the front desk and serve delicious food and drinks.
- Company: Join a global hotel brand known for its inclusivity and growth opportunities.
- Benefits: Earn £12.73 per hour, enjoy discounted stays, and access continuous learning.
- Other info: Explore career paths across 5,000 hotels worldwide and join sustainability initiatives.
- Why this job: Make guests feel at home while building your career in hospitality.
- Qualifications: Positive attitude, customer service skills, and a knack for problem-solving.
The predicted salary is between 25000 - 27000 £ per year.
Multi‑skilled team member – full time – £12.73 per hour. This role incorporates both front office and food & beverage duties and supports the hotel’s operations as business demands.
Responsibilities
- Act as the front desk receptionist – greeting, checking in and out guests, providing a single point of contact throughout their stay.
- Assist with reservations and back office tasks as needed.
- Serve food and beverage in the bar and restaurant – take orders, serve, clear tables, refill beverages, maintain hygiene standards.
- Assist in setting up, breaking down and maintaining dining areas for events.
- Support buffet and kitchen setups, ensuring replenishment.
- Handle and resolve guest feedback efficiently and satisfactorily.
- Promote the company’s Loyalty Programme.
- Maintain documents required for daily operations.
- Fluently communicate in English and adhere to hotel safety protocols.
Qualifications
- Self‑starter capable of working unsupervised.
- Positive attitude, genuine customer service focus.
- Ability to process nightly audit of front‑office transactions.
- Strong problem‑solving skills with initiative to deliver memorable guest experiences while ensuring revenue capture.
- Night audit and/or Accounts experience a plus, paving the way for further career paths in operations or finance.
- Eligibility to live and work in the UK and possess a valid work visa.
Benefits
- Hourly salary – £12.73.
- Discounted hotel rates worldwide through Accor Hotels.
- Accor Academy for continuous learning and development.
- Well‑being support in professional and personal life.
- Career growth opportunities across 5,000 hotels in over 100 countries.
- Participation in initiatives for inclusivity and sustainability.
Diversity & Inclusion
We are an inclusive company committed to attracting, recruiting and promoting diverse talent, creating an environment where everyone feels they belong.
Personal Data
Information on the processing of personal data is available in our Employee Privacy Policy.
Multi Skilled Team Member employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and problem-solving abilities, as these are key for a Multi Skilled Team Member.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Multi Skilled Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. This role is all about customer service, so showing us how you connect with people can really make you stand out.
Tailor Your Application: Make sure to tailor your application to the Multi Skilled Team Member role. Highlight your relevant experience in both front office and food & beverage duties. We love seeing how your skills match what we’re looking for, so don’t hold back on showcasing your past experiences that relate to this job!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to see your application come through!
How to prepare for a job interview at IBIS
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Multi Skilled Team Member. Familiarise yourself with front office tasks and food & beverage duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great guest experience, be ready to share examples of how you've handled customer interactions in the past. Think of specific situations where you went above and beyond to resolve issues or create memorable experiences for guests.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss times when you've faced challenges at work and how you tackled them. Highlight your initiative and ability to think on your feet, especially in busy environments. This will show that you can handle the dynamic nature of hotel operations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to inclusivity and sustainability, or ask about opportunities for career growth within the organisation. This shows your enthusiasm and helps you gauge if the company is the right fit for you.