At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth stay.
- Company: Join the vibrant team at Ibis London Heathrow Airport.
- Benefits: Enjoy competitive pay, discounts, free meals, and 28 days holiday.
- Other info: Great career growth opportunities in a dynamic hotel environment.
- Why this job: Be part of a fun, energetic team creating memorable experiences for guests.
- Qualifications: Fluency in English and a passion for customer service.
The predicted salary is between 14.8 - 14.8 £ per hour.
- Contract Type: Permanent / Flexible hours
- Salary: £14.80 per hour
- Start date: July 2026
- Company Description
Our mission at I bis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Viv Up program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
- Provide efficient guest registration, check-in, and check-out services.
- Maintain accurate guest accounts and offer helpful, precise information.
- Handle guest requests promptly, courteously, and efficiently throughout their stay.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally, transferring them as needed.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys, guest data, and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition and used appropriately.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
- Continuously strive for total customer satisfaction through proactive service.
Qualifications n/a
- Additional Information
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport.
The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
- #J-18808-Ljbffr
Reception Team Member in London employer: IBIS
At IBIS London City Shoreditch, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As part of the Accor network, you will enjoy competitive pay, free stays in our UK hotels, and access to continuous learning opportunities through the Accor Academy, all within a supportive environment that encourages personal and professional growth. Join us to be part of a team that values your individuality and offers limitless opportunities across a global hospitality leader.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IBIS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IBIS
Don't be shy about reaching out to IBIS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IBIS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IBIS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
