At a Glance
- Tasks: Welcome guests and ensure they have a memorable stay while managing reception and breakfast duties.
- Company: Join the vibrant Ibis London Stratford team in a dynamic hospitality environment.
- Benefits: Enjoy free meals, paid holidays, free UK stays, and a cycle to work scheme.
- Other info: Flexible hours and opportunities for growth in a fun, team-oriented atmosphere.
- Why this job: Be the friendly face that creates unforgettable experiences for guests every day.
- Qualifications: Previous experience in hospitality and excellent customer service skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Location: Ibis London Stratford
As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and e-mails
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar
- To be able to work in kitchen to prepare and serve breakfast, replenish buffet etc.
Qualifications:
- Previous experience in similar role and Opera knowledge is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours is essential
- Basic IT skills
Benefits:
- Free meals on duty
- Paid holidays
- Free stays in UK
- Cycle to work scheme
- Pension scheme
Reception & Breakfast Team Member in London employer: IBIS
Ibis London Stratford is an exceptional employer that prioritises employee satisfaction and growth, offering a vibrant work culture where team members are encouraged to build meaningful relationships with guests. With benefits such as free meals on duty, paid holidays, and opportunities for free stays across the UK, employees can enjoy a rewarding work-life balance while developing their skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Breakfast Team Member in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ibis London Stratford. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working in both reception and F&B, so be prepared to discuss how you can juggle different tasks and adapt to changing situations. It’s all about teamwork!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you started on this exciting journey!
We think you need these skills to ace Reception & Breakfast Team Member in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can build relationships with our guests.
Tailor Your Experience:Make sure to highlight any previous experience that relates to the role. If you've worked in reception or hospitality before, share those stories! We love seeing how your background aligns with what we do at Ibis London Stratford.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ibis London Stratford!
How to prepare for a job interview at IBIS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception & Breakfast Team Member. Familiarise yourself with the key duties like welcoming guests, handling phone calls, and preparing breakfast. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during the interview to showcase your friendly and approachable nature.
✨Prepare for Common Questions
Anticipate questions related to guest interactions, problem-solving, and teamwork. For instance, be prepared to discuss how you would handle a difficult guest or how you would ensure a smooth check-in process. Practising your answers can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
