At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join a vibrant hospitality team focused on exceptional guest service.
- Benefits: Enjoy free meals, paid holidays, and free stays in the UK.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Be the first impression for guests and build lasting relationships.
- Qualifications: Previous experience in hospitality and excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:
- Welcomes guests and takes care of them from their arrival through to departure.
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
- Helps encourage customer loyalty by building friendly, personalized relationships.
- Anticipates guests' needs and takes them into consideration.
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures.
- Handles phone calls and e-mails.
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team.
- Works both in reception and F&B side i.e. Breakfast & Restaurant/Bar.
- Performs end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports when doing night shifts.
Qualifications:
- Previous experience in a similar role and Opera knowledge is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential.
- Basic IT skills.
Company benefits:
- Free meals on duty.
- Paid holidays.
- Free stays in UK.
- Cycle to work scheme.
- Pension scheme.
- And much more...
Multi task Reception Team Member (Evening & Nights) in London employer: IBIS
Join our vibrant team as a Multi-task Reception Team Member, where your role is pivotal in creating unforgettable experiences for our guests. We pride ourselves on a supportive work culture that values flexibility and personal growth, offering benefits such as free meals on duty, paid holidays, and opportunities for complimentary stays across the UK. With a focus on building lasting relationships and providing exceptional service, you'll thrive in an environment that encourages both professional development and a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Multi task Reception Team Member (Evening & Nights) in London
✨Tip Number 1
Make sure to showcase your personality during interviews! As a Reception Team Member, being friendly and approachable is key. Let your natural charm shine through and connect with the interviewer like you would with a guest.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you would handle different guest scenarios. This will help us see how you anticipate needs and provide high-quality service, which is super important for this role.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us that you’re genuinely interested in the role and the company. It’s a great way to demonstrate your enthusiasm for creating memorable experiences for guests.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Multi task Reception Team Member (Evening & Nights) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how friendly and approachable you are, just like the vibe we aim to create for our guests.
Tailor Your Experience:Make sure to highlight any previous experience that relates to the role. If you've worked in reception or customer service before, tell us about it! We love seeing how your skills can contribute to our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you'd be a great fit for the Multi-task Reception Team Member role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at IBIS
✨Show Off Your People Skills
As a Reception Team Member, you'll be the face of the company. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've built relationships with guests and handled their needs effectively.
✨Know the Company Inside Out
Before the interview, do some research on the company. Understand their values, services, and what makes them unique. This will not only help you answer questions better but also show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle certain situations, like a difficult guest or a busy night shift. Think through potential scenarios and prepare your responses. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the role and the company. A polished appearance can set the tone for a positive conversation right from the start.
