At a Glance
- Tasks: Welcome guests, provide personalised service, and assist with their needs throughout their stay.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Earn £14.95/hour, enjoy free meals, discounts, and 28 days holiday.
- Other info: Great opportunities for personal development and a supportive work environment.
- Why this job: Be part of a fun, dynamic team and grow your career in hospitality.
- Qualifications: Friendly, proactive, and flexible with good communication skills.
The predicted salary is between 11.7 - 14.3 £ per hour.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, fulfil yourself, discover other professions, and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Ibis London Barking is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Reception Team Member who will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company. Ibis London Barking is home to 86 inviting guest bedrooms (complete with en suite power showers, 43' flat screen TVs and tea & coffee facilities), our affordable London hotel puts on a very good value hot & cold breakfast spread each morning, setting you up for even the busiest of days. Are you ambitious and looking to work in a fun, stimulating and engaging environment?
Qualifications
- Provide a friendly and personalised welcome for our guests
- Offer an attentive and personalised service
- Handle any comments made by guests and ensure follow-up
- Convey the image of the brand and the hotel
Overview Of Duties / Mission
- You will have the ability to multi-task and have a proactive personality in this busy hands-on role
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach
- Provide guests with a single point of contact throughout their stay
- Be ready to assist at any stage of the guests' stay, from welcome to farewell
- Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
- Promoting company’s ALL loyalty programme
- Prepare all the documents required for the day
Required Skills And Experience For Night Reception Team Member
- Good interpersonal skills, guest-oriented and service-minded
- Flexible with working hours is essential
- Positive with a can-do attitude
- Good presentation and confident speaking skills
- Working knowledge of Microsoft Office
- Good listening skills and ability to anticipate
- Well organised
- Team Spirit
- Innovative
- Sales oriented
Additional Information
Benefits
- £14.95 hourly rate
- Working with a fabulous team that are at the heart of the hotel
- Free meals on duty and uniforms provided
- Accor F&B Discount at any Accor Hotel Worldwide
- Accor Friends and Family Rates
- Accor Development Program
- Additional holidays with service
- Cycle to work scheme
- Eye Tests
- Double paid Bank Holiday
- 28 days of holiday
- And more: recommend a friend scheme; Employee Advisory Service; etc.
Multi Skilled Night Reception Team Member in London employer: IBIS
At ibis London Blackfriars, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. As a Front Office Team Member, you will enjoy competitive perks, comprehensive training, and opportunities for career advancement in the heart of London, making it an ideal place for those seeking a rewarding hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Skilled Night Reception Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IBIS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IBIS
Don't be shy about reaching out to IBIS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi Skilled Night Reception Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IBIS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IBIS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
